Armando Chambal

Experience

• 

  Comserv - selmec

  Nov 2014 - Jan 2015

  Coordinator Network management

  • Coordenate and report to Selmec technicians all the faults the occurred within Vodacom Mz network.• Manage end to end reported fault, follow up and update all action aimed to resolve the fault.• Daily/ shift report of all incidents that ocurred.

• 

  Vodacom Moçambique

  Jan 2016 - Jan 2023

  • Commercial performance analysis and reporting as well as explaining the drivers of performance and targets/budget achievement variances to the senior commercial leadership and other company stakeholders to facilitate timely and effective decision-making that is essential for meeting the company’s performance targets;• Taking and distributing commercial performance matters agreed items during the weekly commercial performance meetings with the commercial leadership team and follow up on agreed items meant to drive improvement of commercial performance;• Responsible for the availability and reliability of data on key commercial performance indicators at very micro levels and on a timely manner to support the commercial teams and other company stakeholders to make accurate data driven/fact based decisions. • Mining data from different sources, and organizing the data in a format that is end user friendly.• Designing as well as maintaining data systems and databases including databases’ issues problem solving/troubleshooting. Exibir menos • Apply Financial and Accounting principles to troubleshoot and determine revenue accounting and partnership issues.• Define controls to help identify the drivers of issues by working with various departments including finance, billing, system support.• Assist in implementation of new products and services by determine potential challenges that can prevent best customer experience and operational efficiencies.• Apply critical and proactive thinking to continually work towards automation of process wherever and whenever possible.• Create and maintain analytical tools as needed.• Ensure deliverables are completed in a timely manner as defined by agreed-upon project plans. Exibir menos • Understand control environment and Network/IT Architecture Spotting Risk Areas and design relevant controls to mitigate risks of revenue loss, undercharging or overcharging customers. • Usage Completeness end to end: daily and monthly recon between Network and Billing system, escalation and quantification of differences as well as proposing solution to resolve the issue.• Quality Assurance: Ensuring correct application of local, International and Roaming rates through cdrs tests.• Platform Integrity: Ensuring customer profile synchronization across network & IT Systems, through rmatch chechs (record level match). • Reporting: compilation of monthly finds (Revenue Loss Incidents, Recovered or Prevented Losses ,and Major Technical Fixes Applied) and report to management committee as well as VF Group. Exibir menos • Usage Assurance: Understanding and document Data, Voice and SMS services process flow.• Quality Assurance: Ensuring correct application of local, International and Roaming rates through cdrs tests.• Platform Integrity: Ensuring customer profile synchronization across network & IT Systems, through rmatch chechs (record level match).• Voucher management: Monitoring vouchers movements (Voucher in trade, redeemtion and usage) and status checks (batch life cycle: from generation to termination), including fraud investiogation. Exibir menos

  • Manager Data Mining and Reporting

    Jul 2022 - Jan 2023

  • Senior Analyst Revenue Assurance

    Jan 2019 - Jul 2022

  • Analyst Revenue Assurance

    Jan 2017 - Nov 2019

  • Coordinator Revenue Assurance

    Jan 2016 - Mar 2017
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  ENGIE Energy Access (Africa)

  Jan 2023 - now

  Manager Business Strategy

  • Developing and implementing data-driven business strategies to improve company performance and drive growth;• Collecting and analyzing large amounts of data, such as market trends, consumer behavior and competitor activities, to support decision making and inform business strategies;• Designing and implementing data analytics processes, tools, and systems to ensure data accuracy and efficiency;• Collaborating with senior leaders across the organization to align business and operational strategies with the overall company strategy;• Providing thought leadership on market trends and new business models and developing insights to inform the organization's strategy;• Using data and analytics to impact business strategies and adjust as necessary;• Collaborating with cross functional teams to integrate data analytics into various business processes and identify areas for improvement and implement solutions;• Communicating business strategies and complex data insights and recommendations to stakeholders and senior leadership;• Leading and mentoring a team of data analysts and providing training and support as needed;• Staying up to date with the latest trends and technologies in data analytics and implementing them where relevant; Exibir menos