Ahmed Saad

Ahmed Saad

Customer Service Representative

Followers of Ahmed Saad1000 followers
location of Ahmed SaadAbu Dhabi Emirate, United Arab Emirates

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  • Timeline

  • About me

    District Manager @ Al Khayyat Investments (AKI) | Management Principals Diploma

  • Education

    • American langauge school

      -
      Secondery school

      Activities and Societies: football team

    • Faculty of commerce

      2004 - 2008
      Good Business Administration and Management, General
  • Experience

    • Vodafone

      Mar 2009 - Jul 2009
      Customer Service Representative

      1-Handling customer through call center of Vodafone egypt 2-data entry project 3-explaining Vodafone offers and tariffs

    • Mobinil

      Mar 2010 - Jun 2012
      Distribution sales agent

      Manage a number of POS in certain territory. -Achieve the distribution department sales target.-Develop the POS in his area to achieve the area target. -Increase the network of the distribution channel through appointing new POS to the sales channel.-Apply the marketing strategies in penetrating the market.-Follow up POS through frequent visits each according to his areas and report results to his superiors.-Facilitate the availability of products in the market.-Train sales agent of POS on the new products and services launched by Mobinil.-Solve all POS problems with different parties (distributors, Mobinil, customers) -Launch Mobinil services in the POS (such as installation of Bill Payment, Sim swap).-Update and maintain POS database.Achievements to date:• Achieved 30% of Mobinil prepaid line activation nationwide on the first day of a newly difficult method of activation by launching a big event in many villages to push activation which is recognized• Achieved best figures through delta team and put a criteria for the whole team of how to deal with the new project launched by Mobinil named LBE (location based execution) which aims to penetrate villages which we install our network in it although we didn’t gain any revenues from it• Achieved the best visibility of the three operators on my area within 2010 by increasing Mobinil signs from 20 to reach 45 sign in one year in return of 37 to Vodafone and 24 to Etisalat Show less

    • Etisalat

      Jun 2012 - Jun 2014
      Senior sales executive

      Senior sales executiveResponsible for • Daily field visits to all Account outlets to ensure product availability & enhance service quality.• Achieve sales Department objectives.• Conduct training sessions to the Account sales staff to enhance their product knowledge on regular basis.• Report all competitive & market activities.• Achieve the distribution objectives (Stock availabilities – visibility – coverage) per each account.• Reporting in daily basis with the market feedback about competition tactical moves and prices of the whole delta region to the HOD• Supervising, motivating and monitoring team performance.• Advise dealers and distributors on policies to ensure functional effectiveness of business.• Allocating areas to sales executives, setting targets.• Consolidating Reports and reporting back to regional sales manager.Achievements to date:• Developed my territory dealers to achieve 150% gross adds in 2013• Best achiever on delta region MNP target (mobile number portability) which is a very strategic target• Contribute with Delta distribution team to increase Etisalat market share from 22% in the beginning of 2013 to be 28% to be closer from the fair share of the market• Increasing number of exclusive dealers of Etisalat in my territory which is totally loyal to the competitors Show less

    • Modern Pharmaceutical Company

      Jul 2014 - Apr 2016
      Sales Executive

      • Communicates ideas and plans with clarity and purpose driven by company values and the Division’s vision.• Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones.• Share responsibility for achieving customer growth and divisional targets.• Attend, participate and contribute at team meetings.• Drive the departments’ business through superior customer service and detailing product information.• Communicate and meet with customers on a regular basis with regards to business needs and demonstrating product awareness.• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.• Meeting and exceeding sales and profitability targets of the department.• Successfully responsible to effectively implement and monitor sales and distribution objectives.• Responsible for timely collection of payments.• Responsible to collect and compile market information on various competitive brands. Show less

    • Al Khayyat Investments (AKI)

      Apr 2016 - now

      • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.• Focuses sales efforts by studying existing and potential volume of dealers.• Submits orders by referring to price lists and product literature.• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.• Recommends changes in products, service, and policy by evaluating results and competitive developments.• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Provides historical records by maintaining records on area and customer sales.• Contributes to team effort by accomplishing related results as needed. Show less

      • District Manager

        Aug 2022 - now
      • Sales Supervisor

        Mar 2021 - Aug 2022
      • Sales Executive

        Apr 2016 - Mar 2021
  • Licenses & Certifications

    • Management principals diploma

      Arab Academy for Science and Technology and Maritime Transport
      Aug 2009