Laura MacDonald

Experience

• 

  Metron Aviation

  Jun 1997 - Aug 2002

  Technical Writer / Project Assistant

  As the organization’s first technical writer, established documentation standards and coordinated branding activities for an emerging aviation technology company.

• 

  MATCOM

  Sept 2002 - Aug 2003

  Technical Writer / Executive Assistant

  Prepared business documentation and marketing materials for the Senior VP to realize opportunities in domestic and foreign military logistics markets.

• 

  STG, Inc.

  Aug 2003 - May 2006

  Technical Writer

  Led efforts to modernize document publishing and implement online help systems for the Department of State Messaging Systems division.

• 

  Computer Sciences Corporation (CSC)

  Jan 2007 - Oct 2013

  Senior Technical Writer

  Managed documentation lifecycle for multiple systems under direction of Department of State Messaging Systems division and implemented emerging technical communications technologies to automate multi-modal publishing.

• 

  Buchanan & Edwards

  Oct 2013 - Jun 2014

  Technical Writer / Project Manager

  Directed a team of 4 developers in implementing Agile Scrum principles to design and deploy a custom web application for the Department of State Office of Crisis Management Support within 10 weeks from project initiation to meet congressionally-mandated deadline.

• 

  Acuity, Inc.

  Jul 2014 - Jul 2016

  Senior Consultant

  Conducted an IT Service Management system critical design review for Department of State Bureau of Consular Affairs. Met all project milestones and deliverables deadlines on time to help achieve follow-on implementation contract.

• 

  Ayeti Consulting Services, LLC

  Oct 2017 - Oct 2018

  Principal Consultant

  Provided technical communications and project management consulting services. Developed persuasive proposal content, including a significant management volume that helped my client win a multi-million dollar, 200+ staff federal contract.

• 

  Acuity, Inc.

  Nov 2018 - now

  As a Strategic Partner Manager, I identify and cultivate key teaming and co-selling partnerships aligned with Acuity’s growth objectives. Alliance Lead responsible for all aspects of technology partnerships, with emphasis on establishing Acuity as a thought leader and championing a culture of co-selling across our business units. As a Process Improvement Lead, directly supported the Branch Chief for Department of State Main State Messaging Center to identify and implement IT Service Management (ITSM) best practices to optimize performance across a 24/7/365 Tier 2 system support team. Represented Department of State CISO as member of an emerging PMO to drive comprehensive integration of cybersecurity into capital planning and investment control (CPIC) processes.

  • Senior Manager

    Dec 2024 - now

  • Manager

    Jan 2021 - Dec 2024

  • Senior Consultant

    Sept 2019 - Dec 2020

  • Senior Consultant

    Nov 2018 - Aug 2019