Kacey Wanicki

Experience

• 

  Jani-King Gulf Coast

  May 2009 - Jul 2009

  Cleaner
• 

  Academy Sports + Outdoors

  Jul 2012 - May 2013

  Apparel Sales Associate
• 

  Walt Disney Parks & Resorts

  Jul 2013 - Mar 2014

  Merchandise Specialist
• 

  Somerby Active Retirement Community

  Sept 2015 - Mar 2016

  • Served food and beverages to residents, and prepared or served specialty dishes at tables as required while monitoring dining room to ensure optimal guest experience• Managed and assisted over 20 servers as lead server in Independent Living, Assisted Living and Memory Care departments• Trained new servers on expectations, safety procedures, proper food handling, and Somerby protocols• Effectively communicated with kitchen staff regarding resident’s allergies, dietary needs and other special requests Show less

  • Lead Server / Server

    Mar 2013 - Mar 2016

  • Concierge

    Sept 2015 - Jan 2016
• 

  Family Friend

  Mar 2016 - Dec 2017

  Caregiver

  Assisted with family friend's father who has Alzheimer's disease

• 

  Visiting Angels

  Apr 2016 - Dec 2017

  Caregiver

  • Trained 10 new staff throughout employment, providing mentorship and guidance• Helped patients complete prescribed therapy and exercise routines along with administering medications the doctor prescribed• Documented patient’s behaviors and reported abnormalities or new symptoms to supervisor and/or family

• 

  Priority Ambulance

  Dec 2017 - now

  •Maintained and/or ensured maintenance of client records related to invoicing and bill payment.•Reviewed work of billing staff to ensure accuracy, resolving inconsistencies as needed.•Advised staff on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines.• Provided customer support to customers with disputes or inquiries concerning invoices or billing process.• Assisted in hiring and onboarding new employees• Established and executed training such as continuing education and new hire training• Managed and oversaw a team of billing representatives, providing motivation and support through feedback and communication• Kept track of employees’ attendance and productivity, created targets and goals for improvement• Monitored phone calls to ensure contact per day quota is achieved and monitored call for quality control• Oversaw teams of customer service representatives who handled inquiries and problems via phone and/or email• Evaluated and resolved collection accounts with collection agencies for collection of payments and disputes• Corresponded with collection clients on changes in accounts receivable (AR) issues• Monitored and maintained A/R through collections, self-pay, insurance, and settlement negotiations• Monitored and made recommendations to ensure effectiveness of DQA, Prebill, Postbill and Cash processes ensuring effective revenue cycle, including insurance verification, high volume medical transport QA and quality control. Show less • Assisted in hiring and onboarding new employees• Established and executed training such as continuing education and new hire training• Managed and oversaw a team of call center representatives, providing motivation and support through feedback and communication• Kept track of employees’ attendance and productivity, created targets and goals for improvement• Monitored phone calls to ensure contact per day quota is achieved and monitored call for quality control• Oversaw teams of customer service representatives who handled inquiries and problems via phone and/or email• Evaluated and resolved collection accounts with collection agencies for collection of payments and disputes• Corresponded with collection clients on changes in accounts receivable (AR) issues• Monitored and maintained A/R through collections, self-pay, insurance, and settlement negotiations• Monitored and made recommendations to ensure effectiveness of DQA, Prebill, Postbill and Cash processes ensuring effective revenue cycle, including insurance verification, high volume medical transport QA and quality control Show less • Trained new staff throughout employment, providing mentorship and guidance• Maintained a high level of customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the public• Demonstrated complete knowledge of proper billing, coding and posting procedures• Perform other duties related to billing/coding and account management as directed or needed• Maintained security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations while notifying Billing Manager of any lapses in documentation resulting in less than full compliance with compliance and HIPAA standards Show less • Trained 10 new staff throughout employment, providing mentorship and guidance• Maintained a high level of customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the public• Demonstrated complete knowledge of proper billing, coding and posting procedures• Perform other duties related to billing/coding and account management as directed or needed• Maintained security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations while notifying Billing Manager of any lapses in documentation resulting in less than full compliance with compliance and HIPAA standards Show less

  • Postbilling and Collections Supervisor

    Mar 2023 - now

  • Early Stage Collections Supervisor

    Feb 2021 - Mar 2023

  • Post Bill Lead

    Jan 2020 - Feb 2021

  • Post-Bill Clerk

    Dec 2017 - Jan 2020
• 

  Indiana University Columbus

  May 2018 - Dec 2018

  • Teaching Assistant in Statistics in Psychology course (1 semester)• Mentored 15+ students at a college level while assisting teaching staff in preparing the classroom and lesson plans• Assisted individual students and took notice of students individual learning styles while distributing, collecting and grading tests and homework assignments. • Assisted students in operating SPSS (statistical analysis computer software) • Researcher/Assistant under Supervision for Division of Science• Investigated local conferences as research for Columbus area for local conference• Helped to organize and deal with sensitive student date during processing under advising• Investigated logistics and costs of summer camps hosted at college campuses, found promotional items which are low cost and popular, and established scaled to measure different constructs in Supervisor’s research on rejection

  • Teachers Aide

    Aug 2018 - Dec 2018

  • Professional Practicum

    May 2018 - Jul 2018