Ivan Lim

Experience

• 

  Inland Revenue Authority of Singapore (IRAS)

  Apr 2019 - Aug 2019

  Frontline Helpdesk for Department of Stamp Duty

  • Operated helpline enquires with regards to Stamp Duty• Improved the Stamp Duty E-Portal by collaborating with IRAS technical personnel to identify shortcomings and providing constructive solutions• Exceeded monthly helpline efficiency target of at least 90% accepted calls within 3 minutes

• 

  Hitcheed Pte Ltd

  Jul 2020 - Sept 2020

  Ops and Marketting Intern

  • Develop practical solutions to improve client satisfaction and process efficiency• Conduct user experience research, testing and surveys• Write and optimise content for mobile application, website and social media platforms• Event operations including liaising with clients, handling of logistics and marketing activities• Backend uploading of projects and running of internal operations

• 

  The Oyster Bank | Hopheads

  Dec 2020 - Jul 2022

  Service Crew
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  Guidepoint

  May 2021 - Sept 2021

  Client Services Intern

  Guidepoint is a primary market research network that delivers critical insight to business and investment professionals via on-demand interactions with their global network of industry and subject matter experts.Guidepoint helps their clients to answer their most pressing business questions by opening unique windows into the minds of the most insightful, experienced, and enlightening experts.

• 

  NVPC - Towards a City of Good

  May 2022 - Dec 2022

  Human Resources Intern

  • Executed the recruitment process for over 20 job openings, including job requisitions, postings, resumes screening and scheduling of interviews• Assisted in the review of HR strategies in the area of retention, inclusive hiring, & intern's journey• Led the end-to-end onboarding and off-boarding for over 40 interns, including collating staff movement announcements, planning teams’ orientation, updating insurance, and conducting welcome chat and exit interviews• Led the publicity, sign-ups, and logistics for the organisation's annual learning festival including over 9 different workshops, learning journeys and other fringe events Show less

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  Certis

  Jun 2023 - now

  • Management Associate, HR Business Partner

    Dec 2023 - now

  • Management Associate, Corporate Planning

    Jun 2023 - Dec 2023