William Helfrich

Experience

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  United States Marine Corps

  Apr 2015 - Jun 2020

  - Supervised, led, and developed 4 cross-functional teams of 58+ personnel consisting of a 24/7/365 IT infrastructure monitoring, a help desk for technicians, and global operations execution tracking and oversight. Analyzed key performance indicators and root causes of organizational problems to create alternative solutions for 22 of the 72 internal processes that resulted in an average processing time reduction from 4.15 hours to 3.5 hours or 15%.- Led the 24/7/365 network watch that monitored network activity and presented technical decision points to executives on a global network with over 120,000 endpoints and 200,000 customers enabling rapid executive decision making and response to events and incidents affecting confidentiality, integrity, and availability.- Led the planning team to analyze and develop the business operations and processes to merge the regional and local area network management portions of 55 disparate organizations underneath one organization by navigating across diverse organizational politics to convert project detractors into supporters utilizing an Agile framework. This re-organization enabled the adoption of a standardized model for business operations across the Marine Corps in line with the 5-year network modernization vision.- Acted as the single point of contact for a team of 6 personnel that receive and publish, track execution, and manage reporting of 124 orders and operations resulting in the continuous improvement of services and defense on the Marine Corps Enterprise Network by 1,000 personnel. Solidified the interactive process receiving information from external organizations and filtering the information to the correct internal section.- Monitored and reported on the training compliance for over 1,000 personnel and managed the collective $514,000 annual training budget in accordance with Marine Corps IT standards, procedures, and policies. Show less - Supervised, led, and developed 3 cross-functional teams with 15+ personnel consisting of network planning team, defensive planning team, and training oversight collectively responsible for planning operations within the next 1-2 years of a 1,000-member organization that supports over 120,000 endpoints and 200,000 customers by formalizing the internal planning processes resulting in more consistent and efficient plans and orders.- Led a team to analyze the execution and minimum requirements necessary to deliver 30 different business services in order to more efficiently plan, gather data, conduct optimization analysis of network performance, and report to executive leadership on a monthly basis resulting in a means for executive leadership to determine operational challenges within the organization and apply resources where needed utilizing various business case justifications.- Developed and maintained the enterprise network’s first comprehensive risk mitigation program for executive level decision making on allocating personnel 214 cyberspace defenders and an average quarterly operating budget of $200,000 resulting in an average of 25 operations per quarter. Show less - Acted as an independent information assurance officer responsible for planning, supervising, and communicating technical decision points to executives on the execution of all telecommunication operations for over 500 customers’ needs.- Established the communications platoon for a new battalion including aggregating 51 personnel in 3 teams and over $6.6 million of equipment to provide network and phone access to 258 personnel while simultaneously preparing and deploying with a second platoon of 35 personnel in 3 teams and $7 million of equipment to Sigonella, Italy providing network and phone access to 264 personnel across 14 different countries in Europe and Africa.- Planned and executed the telecommunications plan for a NATO exercise consisting of five allied nations on the staff enabling an operation occurring across three different countries with a total force of 740 personnel.- Planned and executed communications support for over 500 personnel throughout a deployment to Naval Air Station Sigonella, Italy conducting operations in Africa over a seven-month period.- Supervised the only electronics maintenance capability within Europe and Africa for the Marine Corps supporting all Marine forces throughout both theaters and reduced the average maintenance time from 54 to 32 days.- Conducted information security audits and managed the information security management of the cyber security posture aboard Naval Air Station Sigonella from 60% to 95% compliance with DoD Security Technical Implementation Guides.- Renegotiated an international phone contract from $632,205 to $210,735 with no reduction in services provided.- Repurposed the above savings to build a communications tower for satellite terminals and transition from generator to house power.- Repurposed the further savings from generator fuel and maintenance to purchase uninterruptable power supplies that led to reduced maintenance requirements for satellite equipment from monthly to quarterly. Show less - Chief operations officer and second in command of a communications company consisting of over 350 personnel and over $50 million in equipment. Managed all administrative, operational, maintenance, logistics, and training support functions of the company.- Led 4 teams of 96 Marines providing network services to over 100 users while managing over $5 million of equipment.- Negotiated a contract to increase power supply to the company’s building enabling the ability for constant training and operations without requiring generator support.- Provided guidance and mentorship to ten junior management leaders. Show less - Managed the Wide Area Network reach back services into the enterprise architecture for radio and data communication services for 15 different 300-1,500 person organizations.- Led 4 teams of 80 Marines providing radio and data communication services to over 100 users while managing over $4 million of equipment.- Developed and led the adoption of 12 processes and procedures for consistent customer support.- Developed and adopted the processes and procedures to operate the network operations center. Show less

  • Senior Current Operations Manager

    Dec 2018 - Jun 2020

  • Senior Future Operations Manager

    Jun 2018 - Dec 2018

  • Senior Supervisory Information Officer

    Apr 2016 - Jun 2018

  • Operations Manager

    Oct 2015 - Apr 2016

  • Supervisory Information Officer

    Apr 2015 - Oct 2015
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  United States Marine Corps

  Nov 2020 - May 2022

  Senior Business Analyst

  - Identified issues with the existing information security auditing model and created a new process and model for assessing the operational risk of all Marine Corps equipment in the cyberspace domain resulting in reduced risk to the network when acquiring new hardware and software. Increased efficiency for defensive cyberspace operators by providing a risk baseline for future, iterative risk analysis and business reporting.- Conducted tests and analyzed data in order to determine the operational effectiveness, suitability, and survivability for key performance indicators resulting in the acquisition of $114 million worth of emerging technology.- Developed assessment plans covering measures of performance, suitability, and survivability and the methodologies used for conducting operational tests on emerging technologies directly from manufacturers within the DoD acquisitions process for five programs totaling $423 million worth of equipment. Show less

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  Amazon Web Services (AWS)

  May 2022 - now

  Operations Manager (Databases)