Jonathan Michaud

Experience

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  Vagabond Inn Executive - Los Banos

  Nov 2010 - Jun 2011

  Front Desk Attendant

  • Ensured an outstanding guest experience by delivering personalized customer service, expertly managing check-in and check-out processes, and creating a welcoming and seamless arrival and departure.• Proactively resolved guest inquiries, optimized reservation management, and efficiently handled billing discrepancies, driving exceptional satisfaction rates and fostering guest loyalty.• Orchestrated collaboration with housekeeping and maintenance teams to address guest needs promptly, uphold rigorous hotel standards, and elevate overall service quality.• Maintained meticulous records of room availability and pricing, streamlining front desk operations and maximizing booking efficiency and revenue. Show less

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  Quality Inn

  Oct 2016 - Jan 2025

  Hotel General Manager

  • Oversee comprehensive daily operations of a 100-unit hotel, optimizing processes to enhance guest satisfaction and maintain exceptional operational standards, leading to a promotion from Front Desk Associate to Hotel General Manager.• Serve as the primary liaison for escalated team and guest concerns, ensuring prompt issue resolution, fostering loyalty, and driving guest satisfaction.• Collaborate with the hotel owner to lead a full property renovation and brand transition, aligning with strategic objectives and operational excellence.• Lead talent management for a 20-member team, including recruitment, onboarding, professional development, and scheduling, while maintaining high retention and performance. Show less

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  Spark by Hilton

  Jan 2025 - now

  Hotel General Manager