Thiago Alex VS

Experience

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  Inter-Plug Informática

  Mar 2001 - Oct 2002

  Assistente de Informática

  I helped in computer classes teaching how to use a computer with Windows operating system, the use of applications such as Word, Excel, PowerPoint, Access, FrontPage, PrintArt and how to connect and browse the internet. I also helped to implement a school's computer network.

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  Oliveira & Oliveira Ltda

  Oct 2002 - Apr 2003

  Auxiliar Administrativo

  Helped sales teams, keeping their PDAs updated with the company's stock, updated the goal board and performed the printing of sales notes for delivery of products.

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  Inter-Plug Informática

  Jan 2006 - Jun 2006

  Assistente de Informática

  I participated in the implementation of the course portal, using technology such as php and ajax and helped in computer classes using tools such as Microsoft Publisher, Corel Draw and Photoshop.

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  Atento Brasil

  May 2008 - Nov 2010

  Consultor de Relacionamento PJ

  I performed personalized service to a portfolio of corporate clients in order to gain loyalty, seeking to meet all the needs arising from the maintenance of customers' accounts live companies, I also performed invoice analysis both for corrections when necessary and to understand the customer profile and so offer services that would provide better experiences.

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  Brasil Telecom

  Jul 2009 - Jul 2009

  Agente Help Desk

  I served IG Empresas service customers for website hosting and specialized technical support, but unfortunately it didn't go beyond training because I was already working at vivo during the same period.

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  Conexão Serviços Telefônica LTDA.

  Nov 2010 - Jan 2011

  Auxiliar Administrativo

  My activity consisted of serving customers, providing information about products and services in order to avoid customer evasion, analyzing invoices for possible rectification, in general it was an after-sales relationship, mapping the use of mobile lines, checking various documents and complying with everything the necessary procedure to retain the customer.

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  Universidade Federal do Pará

  Sept 2011 - Dec 2011

  Assistente de Informática

  It provided technical support in microinformatics for students and teachers and fed the portal with publications related to the graduate program in physics.

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  Serviço Nacional de Aprendizagem Comercial - SENAC

  Apr 2012 - Apr 2013

  Instrutor

  I was responsible for introducing people to the computer and its technologies, teaching them how to use a computer with Windows operating system, training people in the use of applications such as Word, Excel, PowerPoint and encouraging them in their first steps to use the internet.

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  ESTRATEGO

  Apr 2013 - May 2013

  Assistente de Informática

  Helped in the administration of the computer network with Active Directory and Access Control List settings on the firewall, also performed maintenance on campus terminals and provided technical support in microcomputers.

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  ORSI & DOHARA - Empreendimentos Ltda

  May 2014 - Oct 2014

  Suporte Técnico em T.I.

  Managed the computer network, performed maintenance on the terminals and provided technical support in microcomputers to users of commercial automation software.

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  PRONTO Telecom

  Oct 2014 - Nov 2014

  Auxiliar administrativo

  I worked mainly with support services in the administration areas, such as distribution of work orders to the field team, control of vehicle checklist documentation and material control in the warehouse.

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  Online Telecom

  Jul 2015 - now

  Network Analyst

  My main occupation is network monitoring through analysis of dashboards in Zabbix and Grafana which I configured and implemented myself. I also work on problem solving to maintain the stability and quality of the network's performance, analyze the occurrences to trigger the areas of action in the correction and demand the resolution of incidents, monitor the treatment of failures and degradations and whether the restoration has occurred. Finally, I do the documentation of the fiber optic network, prepare business analysis reports and provide third-level support for field staff, BackOffice and corporate clients. Show less