Adam Parker

Adam Parker

Asst Supervisor

Followers of Adam Parker151 followers
location of Adam ParkerKnoxville, Tennessee, United States

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  • Timeline

  • About me

    IT Services Manager at A Large Credit Union

  • Education

    • Fountainhead College of Technology

      2013 - 2014
      Bachelor's Degree Network Security & Forensics
    • Fountainhead College of Technology

      2012 - 2014
      Associate's degree Information Technology
  • Experience

    • Blockbuster

      Feb 2002 - Feb 2005
      Asst Supervisor

      - Maintained customer relations and assessed problematic situations for employees- Kept daily records of financial documents and compiled reports for store manager- Gave recommendations of equipment that would best suit the customer’s needs

    • Tennessee School for the Deaf

      Mar 2005 - Jan 2013
      Asst Supervisor

      - Taught life skills to students- Implemented programs mandated by Administration - Transported students via buses, planes and vans to ensure safe travel to their home- Set-up audio/ visual equipment for multiple dances and movie nights and weekend events- Taught basic technology fundamentals to students

    • Camp Webb

      Jun 2005 - Aug 2012
      Head Lifeguard

      - Taught various activities ranging from canoeing to ropes course - Maintained high level of security for campers in multiple situations- Traveled to Project Adventure in Atlanta for Skills intensive training- Managed at minimum 3 staff during activity times at pool

    • Provision Health Partners

      May 2013 - Aug 2013
      Intern- Information Technology Dept

      Set-up of new employee workstationsAsset-tagging for new equipmentTroubleshooting minor problems for employeesAssisting IT employees with day-to-day operations

    • Knoxville TVA Credit Union

      Jan 2014 - now
      Assistant Manager- IT Helpdesk

      User Support (450+)Desktop Support(500+)Implementing new technologies into productionTroubleshooting minor to medium level issues Escalating unresolved issues to Network Engineers and Third-Party vendors Establishing mirrored computers for seam-less replication into Live Environment setting Point of contact for several vendors including audio/visual marketing and cabling. Minor printer trouble-shootingTeaching Help desk Employees more in-depth IT methods for quicker response timesImaging PCs for Windows 10 update and training on OS Show less

  • Licenses & Certifications

    • MTA: Security Fundamentals

      Fountainhead College of Technology
      Jul 2013
    • MTA: Windows Operating System Fundamentals

      Fountainhead College of Technology
      Jul 2013
    • MTA: Windows Server Admininstration Fundamentals

      Fountainhead College of Technology
      Jan 2013