Adam Parker

Experience

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  Blockbuster

  Feb 2002 - Feb 2005

  Asst Supervisor

  - Maintained customer relations and assessed problematic situations for employees- Kept daily records of financial documents and compiled reports for store manager- Gave recommendations of equipment that would best suit the customer’s needs

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  Tennessee School for the Deaf

  Mar 2005 - Jan 2013

  Asst Supervisor

  - Taught life skills to students- Implemented programs mandated by Administration - Transported students via buses, planes and vans to ensure safe travel to their home- Set-up audio/ visual equipment for multiple dances and movie nights and weekend events- Taught basic technology fundamentals to students

• 

  Camp Webb

  Jun 2005 - Aug 2012

  Head Lifeguard

  - Taught various activities ranging from canoeing to ropes course - Maintained high level of security for campers in multiple situations- Traveled to Project Adventure in Atlanta for Skills intensive training- Managed at minimum 3 staff during activity times at pool

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  Provision Health Partners

  May 2013 - Aug 2013

  Intern- Information Technology Dept

  Set-up of new employee workstationsAsset-tagging for new equipmentTroubleshooting minor problems for employeesAssisting IT employees with day-to-day operations

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  Knoxville TVA Credit Union

  Jan 2014 - now

  Assistant Manager- IT Helpdesk

  User Support (450+)Desktop Support(500+)Implementing new technologies into productionTroubleshooting minor to medium level issues Escalating unresolved issues to Network Engineers and Third-Party vendors Establishing mirrored computers for seam-less replication into Live Environment setting Point of contact for several vendors including audio/visual marketing and cabling. Minor printer trouble-shootingTeaching Help desk Employees more in-depth IT methods for quicker response timesImaging PCs for Windows 10 update and training on OS Show less