Smitha Nair

Experience

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  Sitel India Ltd

  Apr 2002 - Oct 2003

  Team Leader

  >Leading a team of 15-20 team members to meet the clients’ contractual goals.>Operations Management - Inventory Management, Analyzing productivity reports >Quality Management - Transaction monitoring>People Management - Development, Training, Coaching, Counseling, Employee Engagement,and Performance reviews.

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  EFunds International India Private Limited

  Nov 2003 - Nov 2005

  Team Leader

  >Leading a team of 15-20 team members to meet the clients’ contractual goals.>Operations Management - Inventory Management, Analyzing productivity reports >Quality Management - Transaction monitoring>People Management - Development, Training, Coaching, Counseling, Employee Engagement,and Performance reviews.

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  Agility (formerly PWC Logistics)

  May 2006 - Sept 2008

  Human Resources Claims Associate

  >In charge of claims which fall under the Defense based act for the US military contracts>Filing a claim with the insurance provider as soon as an incident is reported>Coordination with various sites to collate data required for completing the claim file.>Coordinating with the Insurance Carriers on a day to day basis to get status on all the claims and providing them with all requested information.>Coordinating with HRBPs and Payroll department to get information required for claim processing like contracts of the employees, wage information etc. >Employee Awareness/Training – Informing employees about insurance benefits. Training Loss prevention coordinators to help them understand how DBA claim works, what are the documents required to file a claim.>Coordinating with the Investigation Company – provide them with details regarding the incident and introduce them to the beneficiaries and claimant's supervisor. Helping them get statements from witnesses etc.>Contracting team – Co ordinate with the subcontracts manager and the senior contract manager to ensure that all U.S. government contracts are added under the DBA program. Providing certificate of liability for contracts when requested. >Helping the broker – Sending the payroll details for all U.S. Government contracts to the Insurance broker. Receiving invoices from them and processing the same with the help of finance department. Show less

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  ICAN Enabling Services

  May 2009 - Apr 2011

  Personnel Officer

  >Independent charge of completion of post joining formalities of employees, keeping track of documents received from the employees.>Maintaining Employee Database & personal files of employees in HRIS System as well as in the Hard copy.>Maintaining the records of employees as regards salary components, employee qualifications as well as employment details>Streamlined various HR processes as regards documentation done by the employees at the time of joining>Preparation of monthly MIS giving an insight as regards the turnover, attrition etc.Updation of employee details on software for the changes in regards to Designation, Branch, and Reporting Manager .>Initiated control measures which resulted in the proper submission of documents by the employees in a timely manner for ex. withholding of salary of employees for non submission of mandate form.>Conducting new joinee induction and open house sessions on organizational policies and procedures.>Recruiting. Conducting Initiating Background verification of new joiners through consultants & taking suitable action on them. Placing of reports in employees personal files.>Counseling and grievance handling of the employees. Show less

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  M. H. Alshaya Co.

  May 2011 - Jun 2017

  >Assist with the internship programs (Indian Institute of Management, Ecole Hotelier de Lausanne) run by the company. Preparing Job offers ,arranging for transportation,accommodation and all other related administrative tasks.> Handle employee grievances and provide appropriate guidance>Assist the Regional Learning and Development Manager, understand the training and development needs of the division and send invites for training.Managing the training center and equipment's required for training.> Source external training providers,arrange for training venues,payments etc>Conduct induction and other behavioral training.> In charge of the immersion process for managers and above. Liaise with the recruitment team for new joiner information and provide the same to respective department administrators. Check the immersion pack of the new joiners in managerial positions to ensure consistency. Send out the probation review forms to their line manager. >Provide training to all Department Administrators on the immersion and induction process>Ensure that the probation reviews are collated and sent to the payroll department to be kept in the employee files>Keeping abreast of all HR related policies and providing guidance to the staff when required>Forward necessary documents to finance for final settlement and cancellation Show less

  • Training Officer

    Jan 2017 - Jun 2017

  • HR Coordinator

    May 2011 - Dec 2016
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  Demant

  Jul 2017 - Mar 2018

  Customer Care Consultant

  > Educating the community of the importance of their hearing health and encouraging them to incorporate this into their health plan> Responsible for speaking to clients over the phone and recommending an appointment with one of the experienced clinicians, convenient to them from over 400+ clinic networks that William Demant has thru-out Australia, Audio clinic, Hearing Life , Western Hearing and Adelaide Digital Solutions> Data capture of new clients and validating existing customer data. > Cold-calling to generate more leads for the company Show less

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  AGL Energy

  Apr 2018 - Mar 2019

  Customer Solutions
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  Westpac Group

  Mar 2019 - Oct 2023

  Senior Service Desk Operator
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  Services Australia

  Oct 2023 - now

  Service Officer