Keren Green

Experience

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  Amdocs

  Feb 2004 - Jan 2020

  • Partnering and collaborating with business stakeholders and HR representatives globally, to understand the customer's (unit) business strategy and to support business requirement and employee performance• Analyze, create, implement, and lead various large-scale, cross company learning projects, to support business requirements and KPIs including budget allocation and prioritization• Create organizational eLearning solutions on various platforms• Facilitate Onboarding days on Amdocs products and business and conduct presentations to educate our employees Show less

  • Account Manager

    May 2012 - Jan 2020

  • PMO

    Jun 2006 - May 2012

  • Executive Assistant

    Feb 2004 - Jun 2006
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  Keren Green

  Aug 2020 - May 2021

  PPC Campaign Manager

  • Plan, develop and execute digital marketing strategy from branding through ad copy & creative to optimization in order to help clients achieve required results• Hands-on management of PPC campaigns on Facebook and Google end-to-end

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  Accurate Digital

  Jun 2021 - Jan 2023

  Customer Success Manager

  • Create amazing and meaningful customer relationships from an on-boarding stage and throughout the customer journey• Drive retention and growth among our customers and reduce churn by taking a consultative approach and helping clients overcome issues and achieve their goals• Own customers’ renewals and upsells opportunities• Collaborate closely with Sales, Campaign Managers, Art and external stakeholders to share best practices, improve internal capabilities and effectively leverage all our available resources to drive customer success Show less

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  DRolls Associates

  Apr 2023 - Jun 2024

  Client Success Manager

  • Onboard new clients and manage communications with them throughout the customer journey, including providing feedback to deliver exceptional service• Represent the voice of the customer and take responsibility for their satisfaction and retention• Define and present KPIs, monitor data analysis to identify, recommend, and implement changes to improve business performance• Take ownership of renewals and cross-sales opportunities to contribute to business success• Forecast, identify, and proactively troubleshoot problems in the account, resolving them promptly• Collaborate with internal interfaces to optimize solution design and provide high-level service Show less

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  CybeReady | Security Awareness Training

  Jul 2024 - now

  Customer Success Manager