Rojina Khadka

Experience

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  Daiso USA

  Oct 2015 - Sept 2020

  Cashier/ Bookkeeper

  ● Provided customer support by answering queries and issues with products or services via telephone or email.● Recorded and updated inventory list based on availability of goods (placed orders when necessary). ● Prepared, balanced & recorded daily reports on inventory for submission to the Management team. ● Restocked 100+ merchandise displays collectively with a team.

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  InterContinental San Francisco

  Feb 2020 - Apr 2020

  • Account Assistant

    Feb 2020 - Apr 2020

  • Front Desk Representative

    Feb 2020 - Apr 2020
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  Marriott Hotels

  Apr 2021 - now

  Guest Service Representative

  ● Process & complete all payments for incoming and outgoing guests, including resolving any late or disputed charges.● Checking in 20+ arriving guests on a daily basis by confirming their reservation, assigning rooms and issuing keys.● Analyze reports (numbers of arrivals and departures) to identify any special requests and verify each guest folios are up to date.● Communicate with guests to accommodate special requests, hear out complaints and identify solutions to meet guest satisfactions.● Collaborate with Housekeeping & Front Desk managers to inspect 20+ rooms and update the system every day.● Deliver excellent customer service by going above and beyond and receiving 90% + positive feedback Show less

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  Baxter International Inc.

  May 2023 - May 2024

  Analysis Tech

  - Process, analyze, interpret and edit ECG data for clinical accuracy and completeness.- Evaluate and effectively communicate ECG abnormalities to lead technicians and physician staff based on established notification criteria.- Continuously develop clinical knowledge, especially ECG rhythm interpretation skills.