Talk to sales Try for Free
George Shijoth PMP® CSM®

George Shijoth PMP® CSM®

Senior Consultant

Followers of George Shijoth PMP® CSM®1000 followers
location of George Shijoth PMP® CSM®Bengaluru, Karnataka, India

Connect with George Shijoth PMP® CSM® to Send Message

Connect

Connect with George Shijoth PMP® CSM® to Send Message

Connect

  • Timeline

  • About me

    Assistant Manager - EY GDS Consulting

  • Education

    • Edward Memorial Govt Higher Secondary School

      2000 - 2002
      Senior Secondary High School (Plus Two) Business/Commerce, General 66%

    • Shree Vardhaman Vidyalaya

      1996 - 2000
      High School Science, Social Studies, Mathematics

      Activities and Societies: Captain of School Cricket Team Captain of School Kabaddi & Kho-Kho Team. Actively participated in School Quiz Competition. Performed mimicry at Annual School Day and was appreciated for my performance. Passed with 69%.

    • Mahatma Gandhi University

      2002 - 2006
      Bachelor of Commerce Accounting,Economics,Business Laws

      Bass Guitarist in Local Bands in KochiCorporal in Army NCCTrekking Adventurer

    • ICFAI University

      2016 - 2018
      Master of Business Administration (M.B.A.) Business Administration, Management and Operations

  • Experience

    • Sutherland

      Jul 2007 - Mar 2012
      Senior Consultant

      Started working as Customer Support Executive which involved Sales, Customer Service, Adherence to Process Metrics viz. Conversion Rate, AHT, Up Sell Rate.Promoted to Sr. Customer Support Executive which involved Handling Escalation Calls, Floor Support.Promoted to SME which involved ACD Queue Management, Team Management and assisting Team Manager in preparing various reports.Promoted to Functional Specialist in Transaction Quality Monitoring which involved performing service quality audits for 3 Projects ( AT&T, MSRB & AVG).Key Skills:Transaction MonitoringService QualityFailure Mode Effect Analysis (FMEA)Outlier ManagementPerformance CoachingTraining and Development Show less

    • Tata Consultancy Services

      Jun 2012 - Aug 2017
      Assistant Manager

      Key Skills:Supply Chain AnalysisDemand PlanningOrder ManagementVendor ManagementProcurementDispute ResolutionProject ManagementPMOPricing OperationsPlanning & Capacity UtilisationQuality ManagementNet Promoter ScoreService HelpdeskCustomer Network ImprovementReporting

    • EY

      Aug 2017 - Jan 2019
      Senior Associate

      Project Management & CoordinationOperations ManagementAdministrative ServicesReportingSupport Services

    • Sutherland

      Jul 2020 - Dec 2020
      Associate Manager

      Service DeliveryOperations ManagementSLA ManagementNet Promoter Score (NPS)Performance ManagementCoachingPeople Management

    • EY

      Apr 2021 - now
      Assistant Manager

      PMOProject ManagementEngagement ManagementEngagement Economics Financial AnalysisProject PlanningTeam Management

  • Licenses & Certifications

    • Purchasing

      LinkedIn
      Oct 2016
      View certificate certificate

    • Google AdWords Essential Training

      LinkedIn
      Nov 2016
      View certificate certificate

    • Certificate in Shipping & Logistics

      Tata Consultancy Services
      Apr 2016

    • Data Visualization with R by IBM

      Simplilearn
      Aug 2021

    • Data Visualization with Python

      Simplilearn
      Jul 2021

    • Business Analytics with Excel

      Simplilearn
      Aug 2020

    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2023

    • Agile Project Management

      LinkedIn
      Oct 2016
      View certificate certificate

    • Advanced Google Analytics

      Google
      Aug 2020
      View certificate certificate

    • Business Analysis Foundations

      LinkedIn
      Jun 2019
      View certificate certificate

    • ITIL 2011 Foundation Certification

      Tata Consultancy Services
      Jun 2017

    • Supply Chain Management Fundamentals

      LinkedIn
      Nov 2016
      View certificate certificate

    • Project Management Essentials Certified

      Management & Strategy Institute
      Aug 2020

    • Certficate in Canadian Banking

      Tata Consultancy Services
      Apr 2016

    • Google Analytics for Beginners

      Google
      Aug 2020
      View certificate certificate

    • Analyzing and Visualizing Data with Microsoft Power BI

      Simplilearn
      May 2021

    • Introduction to Data Analytics

      Simplilearn
      Jul 2020

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Aug 2023
      View certificate certificate

    • EY Better Me - Agility - Bronze (2021)

      EY
      Feb 2022
      View certificate certificate

    • Tableau Desktop 10

      Simplilearn
      Apr 2021

    • Certificate in Governance, Risk & Compliance

      Tata Consultancy Services
      Jun 2016

    • Managing Healthcare Projects

      LinkedIn
      Nov 2016
      View certificate certificate

    • Python for Data Science

      Simplilearn
      Jul 2021

    • EY Analytics - Data Visualization - Learning

      EY
      Jun 2021
      View certificate certificate

    • EY Data Strategy - Information Strategy - Bronze (2023)

      EY
      May 2023
      View certificate certificate

    • Scrum Fundamentals Certified (SFC)

      CertiProf
      Aug 2020

    • Foundation Certificate in Project Management

      Tata Consultancy Services
      May 2016

  • Honors & Awards

    • Awarded to George Shijoth PMP® CSM®
      Special Initiative Award Tata Consultancy Services Ltd May 2016 Exemplary Performance in Business Domain Academy Certification examination
    • Awarded to George Shijoth PMP® CSM®
      Service & Commitment Award Tata Consultancy Services Ltd Jul 2015 On completion of 3 years of service with TCS.
    • Awarded to George Shijoth PMP® CSM®
      Platinum Attendance Award Sutherland Global Services Ltd Sutherland Award for Attendance (300 Consecutive working days).

  • Volunteer Experience

    • Old Age Home Support

      Issued by National Cadet Corps on Aug 2000
      National Cadet CorpsAssociated with George Shijoth PMP® CSM®