
Brittany Banks
Crew Trainer

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About me
Recent MBA- Healthcare Management Graduate
Education

Burncoat Senior High School
2010 - 2013High School Diploma General StudiesActivities and Societies: Theater, Gay Straight Alliance, Varsity Basketball

Quinsigamond Community College
2014 - 2015Associate’s Degree General Studies Cum Laude
Fitchburg State University
2020 - 2021Master of Business Administration - MBA Health/Health Care Administration/Management Magna cum Laude
Fitchburg State University
2016 - 2018Bachelor’s Degree Exercise and Sports Science Minor: Business AdministrationActivities and Societies: Secretary of Exercise and Sports Science Club. Black Student Union, Martial Arts & Self-Defense Club
Experience

McDonald's Corporation
Feb 2012 - Aug 2013Crew TrainerMy responsibilities included teaching new members the menu, the POS system, how to make different sandwiches, what temperatures to cook different meats at.

Worcester Probate and Family Court
Jun 2012 - Aug 2012Summer InternMy responsibilities included, pulling case files on the shelves, delivering case files to the appropriate judges, returning case files to proper place on shelves

Chartwells Food Service
Sept 2013 - Apr 2014Cafeteria WorkerMy responsibilities included, cooking food for customers, preparing customized subs and sandwiches

PriceRite
May 2014 - Feb 2015Cashier
Jack and Jill of America, Inc. Boston Chapter
Apr 2015 - Jun 2016Web DesignerUpdating content

Federal Work Study
Oct 2015 - Dec 2015Office AssistantAssist students with various aspects of student life. Aid supervisors in the production and distribution of relevant information. Answer phones

Ruby Tuesday
Nov 2015 - Jul 2016Hostess and ServerSit guests in a timely fashion. Click to edit position description, Taking guests orders, entering order into POS system, Delivering food, Accepting different methods of payment including credit cards and cash

Great Wolf Lodge
Sept 2016 - nowServerProvide excellent customer servicesGreet customers and present menusMake suggestions based on their preferencesTake and serve food/drinks ordersUp-sell when appropriateArrange table settingsKeep tables clean and tidy at all timesDeliver checks and collect paymentsCooperate and communicate with all serving and kitchen staffAdhere to all relevant health department rules/regulations and all customer service guidelines

Vendors Unlimited Inc
Oct 2018 - nowMerchandise AssociateHandle various tasks from cashier, managing supply and back-stock, responsible for ordering merchandise for restockDisplay, arrange, price, and rotate products in storeSell various merchandise items.Maintain adequate inventory to ensure optimal sales.Keep a clean and neat work environment.Attain prime floor display space and provide point of sale (POS) signage.Maintain store shelves by removing dated or damaged productsMonitor store inventory based on sales and intake

All Access Physical Therapy
Mar 2019 - Apr 2020Office Administrative AssistantProjects positive company image while providing primary telephone coverage for the practice. Collects co-payments effectively according to guidelines. Responsible for maximizing scheduling efficiency and achieving optimal arrival rate according to established expectations and guidelines. Provides secretarial support necessary for the provision of patient care. Verifies insurance coverage for new and existing patients. Obtains necessary referrals for patient care from third party payers and documents accordingly. Show less

Premier Home Health Care Services, Inc
Jan 2021 - May 2021HomemakerResponsible for doing the household weekly grocery and shoppingSetting and monitoring the household budget to ensure efficient spendingCleaning, cooking ,and doing the household laundryStaying up to date with nutrition and hygiene related mattersPick up prescriptionsPerform basic household tasks including cooking, errands-running, laundry, cleaning, and maintenancePlan and cook meals according to the family’s personal preferences while keeping nutrition values in mindDust and mop floors and wash down bathroomsWash windows and clean doorsDust surfaces and furnitureVacuum and wash carpets on a periodic basisWash dishes and flatware and organize family belongings appropriatelyRun errands to the post office, bank, or car cleanersReport unsafe conditions to prevent hazardsProvide personal assistance to the elderly by helping in feeding, toileting, and walkingIron clothes and ensure that they are folded neatly and put away properly Show less

QB1 Mentality
Jan 2021 - Apr 2021Project ManagerPlan and develop the project idea, monitor project progress and set deadlines, solve issues that arise, evaluate project performance, organize events, worked closely with member experience manager to monitor client engagement, recruit new clients, assisted with launch of gaming division

Abba Home Health Care LLC
Mar 2021 - Jan 2022Home Health AideProvide health care services in patients residences, perform domestic and household tasks, administer simple prescribed medications, assist with clients personal care activities, monitor patients (vital signs, temperature, respiration, etc) and report on their condition, maintain patients care records and document provided services, assist patients with mobility and physical therapies/exercises, provide companionship and basic emotional or psychological support

Aviva Senior Care
Nov 2021 - Jun 2022Case ManagerAct as an advocate for their client’s health and make sure they receive the right care for their situationAssess clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plansWork with clients, family and friend support networks and health care professionals to put care plans in placeListen to clients’ concerns and providing appropriate solutions to their needsRecording clients’ progress including charting referrals, home visits and other notable interactionsEvaluate clients’ progress periodically and making adjustments as needed to improve outcomes Show less

WELL GIVEN AFC, INC.
Nov 2021 - Jun 2022Case ManagerAct as an advocate for their client’s health and make sure they receive the right care for their situationAssess clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plansWork with clients, family and friend support networks and health care professionals to put care plans in placeListen to clients’ concerns and providing appropriate solutions to their needsRecording clients’ progress including charting referrals, home visits and other notable interactionsEvaluate clients’ progress periodically and making adjustments as needed to improve outcomes Show less

Aviva Health Care
Nov 2021 - Jun 2022Case ManagerAct as an advocate for their client’s health and make sure they receive the right care for their situationAssess clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plansWork with clients, family and friend support networks and health care professionals to put care plans in placeListen to clients’ concerns and providing appropriate solutions to their needsRecording clients’ progress including charting referrals, home visits and other notable interactionsEvaluate clients’ progress periodically and making adjustments as needed to improve outcomes Show less

Live Nation Entertainment
Apr 2022 - nowMerchandise Associate· Ensure an excellent experience for each fan by providing prompt and thorough customer service· Maintain accurate cash handling while processing purchases with the POS (point of sale)· Properly handle guest credit/debit cards and applicable transactions· Prepare your stand display before the event begins so that fans can view what is for sale· Inventory- all items must be physically counted prior to the start of the event and again at the end of the show· Assist fans with their purchases by sharing merchandise information such as pricing and sizing· Work in a fast-paced, often loud, but exciting environment· Maintain your stand throughout the duration of the event· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts Show less
Licenses & Certifications

Training for Intervention Procedures
TIPSSept 2021- View certificate

Certified Homemaker/Home Care Aides
University of Massachusetts BostonMar 2021 - View certificate

ServSafe Food Handler
National Restaurant Association - View certificate

ServSafe Alcohol
ServSafe CertifiedFeb 2023 - View certificate

Adult & Pediatric First Aid/AED/CPR
American Red CrossSept 2017
Honors & Awards
- Awarded to Brittany BanksJohn and Abigail Addams Scholarship Recipient - Feb 2013
Volunteer Experience
Pearson Student Insider
Issued by Pearson on Sept 2017
Associated with Brittany BanksStudent Observer
Issued by Select Medical on Jan 2018
Associated with Brittany BanksStudent Observer
Issued by Greendale Physical Therapy on Sept 2015
Associated with Brittany Banks
Languages
- enEnglish
- spSpanish
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