Ryan Osborne

Experience

• 

  HealthPlan Services

  Sept 2007 - Oct 2009

  Served on a team that was responsible for all small business sales for U.S.

  • Small Business Sales Representative

    Sept 2007 - Oct 2009

  • Customer Account Manager

    Sept 2007 - Mar 2008
• 

  HealthPlan Services

  Jan 2012 - Apr 2017

  • Directed an initiative to proactively contact over 144,000 members not on EFT/APO, resulting in a remarkable 6% increase in membership transitioning from paper billing to EFT.• Headed all auto-dialer campaigns, effectively reaching out to and engaging with over 500,000 members within a span of six months, while consistently meeting or surpassing all service level obligations.• Implemented a streamlined process for tracking IMS tickets, establishing an end-to-end system accessible to all leadership members through a shared drive, enabling seamless collaboration and participation.• Developed and implemented a streamlined compliance process to ensure adherence to government regulations pertaining to anti-discrimination measures surrounding claims appeals. Show less

  • Manager

    Apr 2014 - Apr 2017

  • Supervisor

    Jun 2013 - Mar 2014

  • Account Resolution Specialist

    Jan 2012 - Jun 2013
• 

  HiVis Supply

  May 2017 - now

  • Designed and deployed a Voice Over IP (VOIP) system, and successfully developed a customized automated Interactive Voice Response (IVR) system from the ground up.• Orchestrated seamless integration between our e-commerce platform and ERP, revolutionizing the order flow from the website to the ERP, automating shipment tracking data back to the website, and enhancing the overall customer experience.• Produced a comprehensive company handbook, integrating stringent drug and background checks for new hires, and implementing a standardized onboarding process, resulting in the recruitment and retention of high-caliber candidates.• Rectified all non-compliant practices, introduced tokenization for secure payments, and eliminated the storage of credit card information on our servers, leading the business to achieve its first-ever Payment Card Industry (PCI) compliance. Show less

  • Vice President of Operations

    Jun 2020 - now

  • Director Of Operations

    May 2018 - Jun 2020

  • Project And Process Manager

    May 2017 - Apr 2018