William Summerell

Experience

• 

  University of Newcastle Student Living

  Jan 2016 - Dec 2017

  Residential Care Officer

  - Displayed leadership to support the wellbeing of approx. 30 residents and facilitate a positive student experience to reach their full academic and social potential- Ensured the welfare of all residents, by being the first point of contact for mental and physical safety concerns- Organized events and activities for a diverse range of students to develop a sense of community- Promoted the residency by contributing to sporting events and open day tours of the campus

• 

  Toyota Motor Corporation

  Jan 2017 - Feb 2018

  Brand Ambassador

  - Applied my knowledge of event marketing to increase brand awareness through demonstrations and brand promotion- Communicated Toyota’s product value, quality, and style to appeal to potential customers- Collaborated successfully with colleagues to set up promotional booths, tents, festival fencing and signage to tight deadlines- Organized and stocked merchandise to keep necessary levels for sales demand

• 

  Bottlemart

  Mar 2017 - Apr 2018

  Retail Assistant

  - Provided excellent sales service to ensure a high level of customer satisfaction- Maintained outstanding store condition, ensuring sufficient stock levels to meet customer demand- Performed stock take, register, and money handing duties - Ascertained customers’ needs and wants, accurately described products and provided recommendations- Competently took orders, collected and delivered stock to customers

• 

  Flight Centre Travel Group

  Jan 2018 - Nov 2020

  Travel Consultant

  - Liaised with clients, schedule and conduct appointments to plan, book, and facilitate customers holidays- Corresponded with a multitude suppliers, contractors, and companies to develop working contracts and itineraries for customers- Consistently succeeded at meeting or exceeding sales targets and store KPI’s- Competently completed invoices, bank statements, financial settlements, end of month reports, EFTPOS reconciliation, and sales report analytics- Awarded familiarization trip to USA as a member of a top 20 sales teams by Contiki Australia - Achieved the highest insurance sales in NSW/ACT Sep 2018 Show less

• 

  Celebrations Adamstown

  Jul 2020 - now

  Assistant Manager

  - Deliver personalized customer service- Coordinate the receiving of stock, signing and reconciling invoices, stock take, and EFTPOS and cash handling- Oversee team supervision and new staff member training- Enhance customer experience by contributing to improving the store layout and design- Theft and Loss prevention strategies