Toni Totev

Experience

• 

  Sitel

  Oct 2006 - Feb 2008

  Dispatch Supervisor

  Responsible for material ordering and deliveryEscalating in case of material unavailability Providing regular and ad hoc updates to customerScheduling field engineers onsite visitsPrioritizing calls to ensure customer wish will be met

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  Hewlett Packard Enterprise

  Feb 2008 - now

  Leading Telecom projects - both standalone and as part of programs. Managing remotly cross-functional resources (no direct authority) with different cultural backgorund and in different time zones (Europe-North America-India)Cooperating with peers across different organizations (internal and external) and at different hierarchy levelsActing as Telecom Business Continuity Plan ManagerResponsible for complex infrastructure of many phone applications and lines covering the whole EMEA region (Europe, Middle East and Africa) Single Point of Contact for all matters related to the Telecom infrastructureIncident management - escalation and follow up unti lresolutionComplaint management - handling all kinds of complaints, providing root cause analysis and double-checking for related telecom issues Show less

  • EMEA IVR Project Manager

    Jan 2014 - now

  • Team Lead

    Feb 2008 - Dec 2013