Taylor Dong

Experience

• 

  CouriersPlease PTY Ltd

  May 2007 - May 2010

  Linux System Administration and troubleshooting.System automation development and integration.Server performance tuning.Project development. Database design and implementation.Programming: PHP, Java, C++, HTML/CSS, Bash shell/scripting.The Internet: WWW, SSH, DHCP, NFS, DNS, FTP, NIS, NTP, SAMBA, etc.Infrastructure with networking: TCP/IP protocol Suite, LANS and Routing.Linux System Administration.

  • Information System Developer

    Jun 2008 - May 2010

  • Web Designer and Developer

    May 2007 - Jun 2008
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  IBM

  Aug 2010 - May 2016

  Performing end to end support to services and applications running on the platformConducting Incident and Problem ManagementDelivering report to center management in terms of ITIL KPIsCoordinating globally with virtual teams to ensure service availability and SLAReporting and resolving all IncidentsPerforming Root Cause Analysis for Major Incidents2nd and 3rd level Technical SupportPlatform Virtual Machines managementProblem Determination in terms of overall platform and service being providedMajor Incident management and leadership. Show less

  • Service Lead

    Sept 2015 - May 2016

  • ITIL Service Manager

    Sept 2011 - Sept 2015

  • Technical Support Specialist

    Aug 2010 - Sept 2011
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  Kingthink Technology

  Oct 2016 - Sept 2021

  Technical Services Manager

  Infrastructure and Information Security focused technical services management.Delivery enterprise projects for securing IT infrastructure to domestic customers.Various areas focuses on local compliance and security requirements.

• 

  Amazon Web Services (AWS)

  Sept 2021 - now

  Technical Account Manager