Taylor Dong

Taylor Dong

Followers of Taylor Dong269 followers
location of Taylor DongShenzhen, Guangdong, China

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  • Timeline

  • About me

    Occurrences in nature are causally decided by preceding events or natural laws, that everything leading up to this point has happened for a reason.

  • Education

    • University of Technology, Sydney

      2007 - 2009
      Master of Information Technology Information Technology
    • Dongbei University of Finance and Economics

      2002 - 2006
      Bachelor Statistics

      Activities and Societies: Web designer, News group reporter, football team captain Web Designer

  • Experience

    • CouriersPlease PTY Ltd

      May 2007 - May 2010

      Linux System Administration and troubleshooting.System automation development and integration.Server performance tuning.Project development. Database design and implementation.Programming: PHP, Java, C++, HTML/CSS, Bash shell/scripting.The Internet: WWW, SSH, DHCP, NFS, DNS, FTP, NIS, NTP, SAMBA, etc.Infrastructure with networking: TCP/IP protocol Suite, LANS and Routing.Linux System Administration.

      • Information System Developer

        Jun 2008 - May 2010
      • Web Designer and Developer

        May 2007 - Jun 2008
    • IBM

      Aug 2010 - May 2016

      Performing end to end support to services and applications running on the platformConducting Incident and Problem ManagementDelivering report to center management in terms of ITIL KPIsCoordinating globally with virtual teams to ensure service availability and SLAReporting and resolving all IncidentsPerforming Root Cause Analysis for Major Incidents2nd and 3rd level Technical SupportPlatform Virtual Machines managementProblem Determination in terms of overall platform and service being providedMajor Incident management and leadership. Show less

      • Service Lead

        Sept 2015 - May 2016
      • ITIL Service Manager

        Sept 2011 - Sept 2015
      • Technical Support Specialist

        Aug 2010 - Sept 2011
    • Kingthink Technology

      Oct 2016 - Sept 2021
      Technical Services Manager

      Infrastructure and Information Security focused technical services management.Delivery enterprise projects for securing IT infrastructure to domestic customers.Various areas focuses on local compliance and security requirements.

    • Amazon Web Services (AWS)

      Sept 2021 - now
      Technical Account Manager
  • Licenses & Certifications

    • Information Technology Infrastructure Library

      Cabinet Office / AXELOS
      Jul 2012
      View certificate certificate
    • AWS Certified Solutions Architect - Professional

      Amazon Web Services (AWS)
      Nov 2022
      View certificate certificate
    • Palo Alto Networks Certified Network Security Engineer

      Palo Alto Networks
      Mar 2018
      View certificate certificate
    • VMware Certified Associate 6 – Data Center Virtualization

      VMware
      Jan 2017
      View certificate certificate
    • VMware Certified Professional 6 – Data Center Virtualization

      VMware
      Jun 2017
      View certificate certificate