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Kevin P.

Kevin P.

Customer Service Representative

Followers of Kevin P.372 followers
location of Kevin P.Miami-Fort Lauderdale Area

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  • Timeline

  • About me

    Internet Technology, Mobile Web Dev, and Cloud Technologies and Infrastructure

  • Education

    • Monsignor Edward Pace

      2006 - 2010
      High School

    • Miami Dade College

      2017 - 2019
      Associate's degree Computer Information Systems

      Activities and Societies: •Year Up Professional Training Corps, •Idea Center @ MDC, •Code Pro •WebDev I am currently Studying Programming Languages such as C++ as well as Java. I Plan to learn more languages as i progress with my education hoping to develop for the iOS as well as the Android platform using the Swift and Java languages for there respective platforms. Completed 2 Year Associates Currently Pursuing Bachelors.

  • Experience

    • Office Depot

      Jul 2011 - Sept 2011
      Customer Service Representative

      -Maintained effective cash handling by keeping a balanced register-Tracked, managed and stocked inventory in an efficient manner-Provided high quality customer service to consumers-Organized stock efficiently and cleaned sales floor shelves and maintained shelf stock levels-Assisted a minimum of 30 or more customers daily-Often assisted customers in finding products, checking product availability and acquiring products off store shelves

    • Jetro Restaurant Depot

      Jan 2013 - Jun 2013
      Stocker

      -Managed inventory and ensured new stock was properly placed on shelves-Managed and maintained a balanced cash register-Moving pallets by hand using electric pallet jack or manual pallet jack-Ensured merchandise was packed efficiently and on time for shipment-Loaded and unloaded merchandise from containers and trucks-Organizing stock in warehouse to ensure safe work enviroment

    • Year Up

      Jan 2015 - Jun 2015
      Student

      IT Track Training Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internshipEarning college credits towards a A.S degree in App Development in partnership with Miami-Dade CollegeRelevant courses include: C++, Java, Android Development, IOS Development, Database Design, Project Management, Systems Analysis & Design & Networking Fundamentals Show less

    • American Express

      Jul 2015 - Dec 2017

      Engineer IV -Utilized variety of software such as Kofax,Citrix,Visual Studio 2010, ASP.NET and C#-Used Leadtools SDK to creat OCR(Optical Character Recognition) Application-Created a RESTful based web service using WCF(Windows Communication Foundation)-Used Excel For Data Entry and Documentation of Batch class files and documents

      • Junior Software Engineer

        Dec 2015 - Dec 2017

      • Junior Engineer Intern

        Jul 2015 - Dec 2015

    • Miami Dade County Elections

      Jul 2018 - Nov 2018
      Election Support Specialist

      - Programmed and troubleshoot electronic pollbooks- Performed quality assurance on ballot printers- Provided EViD field support to polling place locations during setup and operations- Programmed USB drives and PEB's by precincts to ensure proper ballot contents are disseminated to the voters.- Assigned precincts, districts to each USB drives that are assigned to the DS200. - Test Recording of the Audio files for the ADA compliant IVotronic. - Provided support and administrative functions relating to technical support and troubleshooting for all voting equipment.- Accurate and successful tabulation of voter Data, reporting logic and ensuring consistency and Accuracy of Data being handled. Show less

    • Opa-locka Community Development Corporation

      May 2019 - Aug 2019
      Tech Hire

    • Miami Dade College

      Sept 2019 - Feb 2022
      Network Services Technician

      - Supports the operations of academic labs and administrative computing - Supports multi-platform operating systems such as Windows, Mac OS x and Linux - Creates and troubleshoots packaging, testing, and deployment of applications and operating systems -Provides technical support and assistance to academic and/or administrative departments -Troubleshoots and resolves computer-related desktop hardware, applications, and network connectivity - Serves as liaison to academic and/or administrative departments in researching and implementing technology solutions that best fits their needs and the needs of the Campus - Installs and maintains computer, printers, applications and other computing peripherals -Performs preventive hardware and software maintenance -Maintains accurate inventory of all hardware and software peripherals -Researches and develops new technology for possible adoption -Develops and maintains system and procedural documentation -Provides end-user support and training on technical matters -Trains and supervises other technical personnel -Assists in supervising varied and multiple projects that may be assigned -Supports the operations of the technologies deployed in classroom and learning environments -Develops and maintains equipment documentation and provides productivity reports Performs other duties as assigned Show less

    • ProMedical IT | A LIV Company

      Apr 2022 - Feb 2023
      Tier 1 Support Engineer

    • Realauction.com, LLC

      Feb 2023 - May 2023
      Technical Support & Procurement Specialist

    • International Support Group

      Jan 2024 - Sept 2024
      Information Technology System Administrator

  • Licenses & Certifications

    • CompTIA Cloud Essentials

      CompTIA