Jamie Close

Experience

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  Singing Beach Club

  Jul 2007 - Aug 2011

  Waitress & Snack Bar Attendant

  -Summer job for five years-Mainly waited on tables and ran the snack bar, but also helped plan and set up for many club events

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  St Lawrence University

  Sept 2007 - May 2011

  Student
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  Calling All Saints

  Sept 2008 - Dec 2008

  Phone Operator

  In charge of calling a number of current parents and alumni to ask for donations

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  Shore Country Day School

  Aug 2011 - Jun 2013

  Teaching Assistant

  -Assisted with all the daily functions for a year in both a Third Grade and a Kindergarten classroom -Responsible for health, technology, and reading curriculum, and experienced teaching and planning in all other subjects-Coached middle school lacrosse and assistant directed middle school drama for two years-Designed and taught enrichment classes as a lead teacher in the afterschool program -Further developed skills such as time-management, mentoring, organization, and decision-making Show less

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  EF Education First

  Sept 2013 - Mar 2017

  -I work in Go Ahead Tours, the individual, adult travel division-One of six employees brought to Denver to start the satellite office. Played a large part in the overall success and growth of the team being a senior representative. -Took on new responsibilities including phone screening and interviewing, facilitating team activities, creating training documents, developing mentor program, etc.-Continued fulfilling tour consultant responsibilities, exceeding monthly goals. Finished the fiscal year in the top five Show less

  • Senior Tour Consultant

    Feb 2016 - Mar 2017

  • Tour Consultant

    Mar 2014 - May 2016

  • Sales Associate

    Sept 2013 - Feb 2014
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  2U

  Apr 2017 - Aug 2023

  • Recruit and advise students through all aspects of the admissions process including research, application completion, and admissions decision• Became well versed in the field of social work and the admissions requirements for a masters program• Further developed listening, counseling, sales and organization skills

  • Senior Admissions Manager

    Oct 2020 - Aug 2023

  • Admissions Manager

    Aug 2018 - Oct 2020

  • Senior Admissions Counselor

    Dec 2017 - Aug 2018

  • Admissions Counselor

    Apr 2017 - Dec 2017
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  EdX

  Aug 2023 - Aug 2024

  Manager of Customer Success (edX / 2U)

  -Hired to build a team of 8 customer success associates in an ever evolving newer department of our business. I helped define what Customer Success support looks like for our Enterprise customers after they purchased edX For Business. -Developed and implemented comprehensive onboarding and training programs for new team members. -Spearheaded strategic initiatives to improve customer retention and satisfaction that required collaboration cross-functionally with sales, product, and support teams. Show less

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  Integrated Behavioral Health

  Oct 2024 - now

  Clinic Coordinator

  -As the first individual in a newly created role at a rapidly growing private practice, I play a key role in establishing processes and workflows that contribute to a more operationally sound therapy practice. -Leverage my relationship building skills to guide patients through a seamless experience, from initial inquiry and throughout their entire journey with our practice.