Andy Hazen

Experience

• 

  Microsoft Corporation

  Jan 1994 - Jan 1995

  Developer Support Technical Router

  Customer service for any product related to development, programming, databases that Microsoft supports. As well as a Critical Service Agent for any company worldwide that has a license for business/government critical down time to ensure that they get the proper support as quickly as possible and to notify their Technical Account Manager.

• 

  Volt Information Sciences

  Sept 2004 - Sept 2005

  Developer Support Technical Router

  • Time management of calls from customers.• Verified accounts and support contracts of Microsoft products and customers.• Call management and proper routing of customers to the specific product teams.• Handling of calls specifically for developer, servers, databases, and critical situations.• Excellent customer service for all customers globally renowned.

• 

  State of Montana

  Oct 2005 - May 2012

  IT Specialist II

  Server and domain administration, Citrix, Oracle database management, backup solutions, implementation of servers and workstations, Anti-virus servers, Security, Risk Assessment. SQL statements.

• 

  Klamath Tribal Health

  May 2012 - Jan 2015

  System Administrator

  Exchange admin, network admin, server admin, help desk, HIPAA policies, group policy. Currently working with SCOM 2012 R2. DFS implementation, IIS.

• 

  Indian Health Service

  Jan 2015 - now

  Supervisory IT Specialist