Luis Romao

Experience

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  Walt Disney World

  Jul 2008 - Jan 2009

  Dispatcher / Receptionist

  - Welcome and greet guests on their arrival, providing any information they need.- Receive and process incoming customer reservations.- Insert luggage details into the dispatcher system, matching room number with the correct luggageand quantity.- Receive and process incoming customer reservations.

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  Hotel Almirante Reis

  Jan 2010 - Mar 2010

  Receptionist / Night Auditor

  - Posting the day's room rate and room tax to each guest folio at the close of business.- Receive and process incoming customer reservations.- Insert the reservations into the Front Office system, allocating rooms and managing the reservationsplanning.-Maximize the occupancy and average rate by offering a variety of rates or service.

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  Hotel Cascais Miragem 5*****

  Jun 2010 - May 2014

  Concierge

  - Welcoming and greeting guests on their arrival, providing any information they need- Help with their luggage if they need- Offering complementary services like tours, transfer services (airport) or with recreational purposes- Directing visitors to their destinations, sorting and handing out mail, answering incoming calls- Do the Check – in Process- Ensure that all guests desires and special requests are satisfied- Check out guests and ask to fill up the satisfaction enquiry Show less

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  Disneyland Paris

  Mar 2018 - Jan 2019

  Front office Agent

  - Greet all guests in a warm and professional manner.- Understand and follow the processes as outlined in the Guest Training Manual.- Distribute and collect Guest Registration Forms and assisting guests with any questions they mayhave.- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor asneeded.

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  Sofitel Luxembourg Le Grand Ducal

  May 2019 - Apr 2020

  Receptionist / Night Auditor

  - Check in/out process.- Answer calls, screen and forward them.- Back office tasks like filling, email handling and reservation control.- Night duties, when necessary doing room service and maintain securityby monitoring incoming and outgoing visitors.

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  JLL Luxembourg

  Apr 2020 - Mar 2022

  - Managing internal moves within the building with the Facilities Manager.- Working with Facilities Manager and Moves and Changes team to maintain floor plans.- Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.- Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.- Working with the Building Operations team and reporting all defective equipment to the respective person and arrange for repairs to be carried out. Show less - Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.- Providing timely, accurate & personalized response to meetings and events enquiries.- Working flexibly in different settings as part of a the team.- Coordinating the daily updating of room booking displays in line with local/regional processes.- Playing a key part in supporting onsite space audits and walk-the-store processes.- Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks. Show less

  • Facilities Assistant

    Jul 2021 - Mar 2022

  • Building Ambassador

    Oct 2020 - Jul 2021

  • Receptionist

    Apr 2020 - Oct 2020
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  Blueground

  Apr 2022 - Aug 2023

  Senior Guest Operations Specialist

  - Full operational set-up and maintenance coordination of Blueground properties.-To liaise, manage and negotiate with contractors, vendors, and external business partnersensuring that our guests enjoy high standards of client experience.- Conduct initial and final inspection of newly onboarded apartments, and conductinspections between clients move in /move out.- To supervise, and to inspect the different types of works in the field.

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  Arca Properties

  Aug 2023 - now

  Operations Manager

  - Streamlining operations processes- Reducing costs & increasing efficiency- Managing and organizing the operations day to day