Sevim KAYA

Experience

• 

  LifeWatch

  Sept 2015 - Mar 2017

  Customer Relations Manager

  -Streamlined workflow management, meeting 100% of customer service operationalrequirements, resulting in improved efficiency and a 15% reduction in response times.-Conducted on-the-job training for new associates and assessed team training needs,enhancing team performance by achieving a 20% increase in overall proficiency.-Monitored and proactively managed order activity, maintaining a 98% on-time deliveryrate and ensuring seamless order flow for existing business, resulting in increasedcustomer satisfaction.-Maintained customer accounts and records with exceptional accuracy, processing orders and addressing product and service inquiries, contributing to a 98% customerissue resolution rate.-Successfully addressed customer complaints with accuracy and efficiency, achieving a90% resolution rate and strengthening client relationships by ensuring their concernswere promptly and professionally handled.-Optimized workflow management to meet customer service operational requirements, enhancingefficiency and response times.-Provided on-the-job training for new associates and assessed team training needs, improvingteam performance.-Proactively managed order activity, ensuring on-time deliveries and maintaining smooth orderflow.-Maintained accurate customer accounts and records, effectively processing orders and addressinginquiries.-Addressed customer complaints with precision and professionalism, strengthening clientrelationships. Show less

• 

  Santek Health Group

  Apr 2017 - Jul 2020

  Foreign Customer Manager

  • Managed equipment installation projects in diverse countries, including Kazakhstan, Ukraine, Russia, Belorussia, Kuwait, UAE, and Oman, achieving an impressive 98% on-time project completion rate.• Led and delivered 14 international projects that consistently exceeded client expectations, achieving a remarkable 95% client satisfaction rate.• Identified and established partnerships with 15 exclusive distributors, significantly expanding the company's global reach and boosting international sales revenue by 40%.• Led contract negotiations, resulting in a 15% reduction in procurement costs and strengthened supplier relationships.• Analyzed competitors and introduced innovative sales strategies, leading to a remarkable 40% increase in market share, outperforming competitors in target regions.• Located and onboarded 6 new overseas suppliers, diversifying the supply chain and maintaining a 100% stock availability rate while optimizing inventory levels.• Managed export processes, obtaining required documentation and ensuring compliance with international regulations, resulting in a 35% growth in export sales.• Efficiently gathered proposals from forwarders for import operations, reducing logistics costs by 15% and streamlining import processes.• Implemented an organized system to obtain and manage necessary documentation from suppliers, ensuring smooth import operations and customs compliance while enhancing overall supply chain efficiency. Show less

• 

  Koru Health Group

  Jun 2020 - now

  • Established and cultivated relationships with international agencies and key clients, including Embassies, expanding the client portfolio by 20% and generating new project opportunities.• Led and delivered international projects that consistently exceeded client expectations, achieving a remarkable 95% client satisfaction rate.• Conducted thorough client needs analysis, leading to a significant 30% increase in tailored solutions and a notable 25% boost in repeat business.• Maintained a flawless record of on-time project completion, with all international projects finished within their respective timelines, bolstering the organization's reputation for reliability.• Served as a vital communication bridge between business units, IT teams, and integrator companies, resulting in a 30% reduction in project-related miscommunications and faster project execution. Show less

  • Deputy Director of International Affairs

    Apr 2024 - now

  • International Customer Service Manager

    Jun 2020 - Apr 2024