John Champlain

Experience

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  Tillys

  Aug 2015 - Aug 2020

  • Increased Key Indicators at all locations in conversion, average sale, survey count & quality• Trained several management teams in proper policies and procedures• Locations were all 1.5-2.5 Million dollar locations• Drove for constant growth with competitive sales techniques, proper visual standards, and excellent team training plans • Read and recognized traffic trends, and shifted coverage/focus to increase efficiency• Handled all customer complaints and politely diffused tense situations• Report sales segments to show year over year profit• Maintained location’s supplies and Conducted semi-annual inventories

  • Store Manager

    Jan 2018 - Aug 2020

  • Assistant Manager

    Aug 2015 - Jan 2018
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  Best Buy

  Aug 2016 - Jan 2018

  Customer Service Representative
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  CAB Business Development Center

  Nov 2020 - Apr 2021

  Customer Care and Tech Support

  •Contracted to work for MetroNet, an ISP operating out of the Midwest. •Fielded calls regarding any issues with services/devices provided by the ISP and kept detailed notes on the issues/resolutions•De-escalated issues that would result in loss of customers and ensured satisfaction, while maintaining profitability.•Simultaneously answered emails/chats from customers while on call•Learned new products being offered and educated all customers on the benefits and how to utilize them.•Assisted teammates with issues ranging from common power issues to complex TCP/IP communication and configuration issues. Show less

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  Hays

  Apr 2021 - Aug 2021

  Customer Engineer

  • Temp-to-Hire for Computacenter working on location at the Mercedes-Benz Vans facility.• Support applications directly affecting production/office functionality • Troubleshoot line sequence displays, communication issues between programs, and network connectivity • Maintain production floor/office devices o Examples include: torque tools, printers/plotters, laptops/desktops, scanners, and tablets • Setup/Distribution of mobile devices such as push-to-talk, iPhone and VoIP desk phones• Conducted system testing after major updates to proprietary software (i.e. Gepard and QSYS) • Setup and Configure TCP/IP connections for production/office devices Show less

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  Computacenter

  Aug 2021 - Feb 2022

  Lead Customer Engineer

  • Contracted to work at the Mercedes-Benz Vans facility• Maintain the Local User Help Desk (LUHD) Control Center by directing team with effective communication and capacity management/prioritization• Receive calls/emails related to the production floor, diagnose the severity of each issue, and record all details in tickets for root-cause analysis and future incident prevention• Train on future implementation of applications/hardware to identify possible obstacles and patch security vulnerabilities • Troubleshoot and document solutions for production application issues for local users. (2000+ users)• Complete checklists of current running processes to ensure continuous uptime of production Show less

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  Mercedes-Benz Vans, LLC (Charleston, SC)

  Feb 2022 - now

  Information Technology Business Analyst II

  • Serve as a business consultant and manages internal customer demands, proactively and by request• Support the implementation, testing and rollout of IT systems and components• Support the implementation of IT modules, components, and interfaces, including the adaptation or extension of associated databases. • Plan and execute appropriate tests, and coordinate the implementation of rollouts with all internal and external stakeholders. • Responsible for creating and updating relevant system and process documentation.• Supports projects and the Center of Competency to optimize the amount of function in regard to enhancing the effectiveness and efficiency, taking into account the Mercedes-Benz standards. Show less