Deborah Okhiku

Experience

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  Blooming Lights Montessori School

  Sept 2019 - Jun 2020

  Science Teacher
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  TRANSSION HOLDINGS

  Aug 2020 - Jul 2021

  Data Analyst /Administrator

  *Collecting and interpreting data and Analyzing results. *Reporting the results back to the relevant members of the organization.*Working alongside teams within the business or the management team to establish business needs.

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  Itel (BD)

  Sept 2021 - Aug 2024

  ⚫ Developed and implemented a monthly performance metric for staff productivity evaluation, therebyenhancing effective monitoring by line managers, resulting in a remarkable 120% increase in revenuegeneration.⚫ Planned and executed a successful Dealers’ Convention that resulted in an exponential achievement ofover 140% of the sales target.⚫ Supervised the procurement of office supplies and connecting with vendors which included budgetingand finance management.⚫ Handled administrative tasks including managing of correspondences, sales analytics, schedulingmeetings, and coordinating travel arrangements. Show less ⚫ Managed day-to-day administrative operations for a team of 56 staff, optimizing workflows andincreasing office productivity by 20% through the implementation of new task management systems.⚫ Analyzed and interpreted large datasets to generate reports and insights, improving business decision-making and operational efficiency. Delivered monthly reports that led to a 15% reduction in productunavailability of stocks.⚫ Processed and maintained a database of over 800 customer records, ensuring data accuracy andfacilitating improved communication with clients.⚫ Coordinated training programs for new employees, helping to reduce onboarding time by 10%. Show less

  • Administrative Manager

    Jan 2024 - Aug 2024

  • Senior Data Analyst/ Head of Administration

    Sept 2021 - Feb 2024
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  Debdtechlady.com

  Sept 2024 - now

  Executive Virtual Assistant

  *📊 CRM Tools: I have been able to make use of platforms like HubSpot, Salesforce, and Zendesk, to manage customer relationships more effectively. From tracking leads to automating processes, these tools have empowered me to drive customer satisfaction and optimize business workflows.*💻 IT Support Tools: My knowledge of Freshdesk, Intercom, and technical troubleshooting has significantly expanded. Understanding how to offer real-time customer support and resolve technical issues has enhanced my ability to handle IT challenges efficiently.*🗂 Project Management Tools: I have also honed my skills in Trello, Asana, ClickUp, and Monday.com, which have provided me with a wider scope of managing projects, staying organized, and collaborating with teams to ensure successful project completion.#Learning #CRM #ITSupport #ProjectManagement #Progress #TechSkills #CustomerSuccess Show less