Jouhar Ali

Experience

• 

  Frick India Limited

  Nov 2014 - now

  Lead and manage the CRM system to enhance customer interactions and support efficiency.Coordinate corporate events to strengthen brand representation and stakeholder engagement.Provide executive support to senior management, aiding in strategic initiatives, project leadership, and decision-making.Deliver B2B communication, fostering relationships with business managers and clients. Supervised service engineering teams across multiple locations, ensuring efficient task allocation and resource management.Developed and managed budgets for service operations, optimizing resources and controlling expenses.Built communication bridges with clients, handling critical inquiries and providing prompt solutions. Conducted maintenance and troubleshooting for refrigeration systems.Managed project implementations and ensured safety and compliance for ammonia-based equipment.Coordinated with cross-functional teams for electrical and PLC integration.

  • Senior Customer Support and Administrative Lead

    Feb 2021 - now

  • Customer Service Manager

    Nov 2018 - Jan 2021

  • Service Engineer

    Nov 2014 - Nov 2018
• 

  Alamkritha Herbals

  Jul 2020 - now

  Provide strategic direction to align business objectives with market opportunities while ensuring compliance with corporate governance.Strategic support to the board by reviewing and evaluating business strategies and financial performance for organizational growth.Monitor organizational performance metrics and provide insights for continuous improvement.Engage stakeholders by advising on product development and strategic initiatives.Oversee data analysis and reporting to guide decision-making processes and operational improvements.Problem-solving insights to address high-level challenges affecting business direction and growth. Show less Established the vision for Alamkritha Herbals, emphasizing high-quality Ayurvedic hair care with locally sourced ingredients.Spearheaded the transition to an online business model, managing a dedicated team and promoting customer satisfaction.Led project management initiatives for product development, ensuring high standards and alignment with Ayurvedic principles.Developed marketing strategies to build brand trust, with a focus on ethical sourcing and manufacturing.Provided operational assistance by structuring workflows and ensuring effective resource management.Organized company events and managed stakeholder engagement to boost brand visibility and strengthen relationships Show less

  • Non Executive Partner

    Jun 2023 - now

  • Co-Founder

    Jul 2020 - Jun 2023