Arshia Bhatti MCMI ChMC

Experience

• 

  Northumbria University

  Sept 2005 - Oct 2005

  Information Professional

  In my role as an Information Professional at Northumbria University, I primarily managed the research and implementation of smartphone technology, as well as the selection and organisation of materials to support academic needs. I provided targeted assistance to final-year students with their dissertations and facilitated the effective use of resources for both students and broader user groups.Key Responsibilities:Project-managed the integration of smartphone technology to enhance academic research and resource accessibility.Selected, organised, and maintained academic materials, ensuring their effective use by students and staff.Supported final-year students with their dissertations, providing expert guidance and resource assistance.Provided technical support and handled acquisitions and administrative tasks.Stayed abreast of technological advancements and managed electronic resources, including internet databases and ebooks. Show less

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  Newcastle City Council

  Sept 2006 - Sept 2008

  Graduate Business Support Officer

  As part of a graduate scheme at Newcastle City Council, I joined as a Graduate Business Support Officer and worked closely with the Regeneration Directorate Teams on Equality and Diversity (E&D), Procurement, and Learning and Development (L&D). I provided strategic support and contributed to various projects aimed at enhancing community services and operational efficiency.Key Responsibilities:Awarded Graduate of the Year for outstanding performance and contributions.Supported the development and implementation of E&D initiatives to ensure inclusive and equitable practices.Assisted in the procurement process, ensuring compliance and promoting best practices.Facilitated Learning and Development programmes, contributing to staff training and professional growth.Collaborated with multidisciplinary teams to drive regeneration projects and improve community outcomes. Show less

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  Cestria Community Housing

  Sept 2008 - Mar 2016

  Leveraging extensive public and private sector experience, I successfully delivered complex large scale change management projects, earning recognition through multiple awards, including three regional honours and one national finalist accolade. I was instrumental in implementing efficiency savings, ensuring sustainable, competitive, and effective business processes.Key Achievements:Spearheaded change programmes and projects that integrated Continuous Improvement (CI) and Lean Management principles to drive efficiency and maximise benefit realisation.Project managed the M&A programme between Cestria Community Housing and ISOS Housing, focusing on streamlining processes, cultural integration, technology integration, and cost synergies.Promoted best practices, excellent customer service, and value for money (VFM) initiatives, significantly enhancing operational performance.My time at Cestria Community Housing was marked by a commitment to excellence, a deep understanding of financial constraints, and a strategic approach to operational improvements.Delivered programmes and projects incorporating CI lean management thinking to drive further efficiencies and to extend benefit realisation. Show less As a Programme Manager at Cestria Community Housing, I provided strategic leadership and management across multiple functions, including procurement, equality and diversity, and policy management. My role encompassed overseeing key corporate services and driving change management initiatives to enhance operational efficiency and compliance.Procurement:Led the procurement function, providing strategic advice and support to service teams.Developed and implemented the Association’s Procurement Strategy.Promoted sustainability, equality, social inclusion, and economic considerations in all procurement projects.Ensured compliance with legal and OJEU requirements for tenders and contracts.Equality and Diversity:Managed and coordinated the equality and diversity function, ensuring legal compliance and achieving E&D objectives.Fostered relationships with key external E&D partners and stakeholders.Provided expert guidance and support to service teams, analysing policies and plans to integrate E&D considerations.Delivered advice, information, and training to staff, staying updated on E&D developments in the wider political, legislative, housing, regulatory, and best practice contexts.Policy Management:Monitored and reviewed policies using the corporate policy management system.Ensured all policies were up to date and met corporate standards, coordinating the approval process and supporting managers in timely reviews. Show less

  • Programme Manager

    Apr 2014 - Mar 2016

  • Corporate Services Manager

    Sept 2008 - Apr 2014
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  PwC UK

  Apr 2016 - now

  In my role as a Management Consultant, I specialised in driving transformative change across the Government and Health Industries sector. With a focus on creating sustainable, tech-powered, and agile enterprises, I worked with leaders to navigate the complexities of modern organisational design, business and operating model and capability development.Key Contributions:Championed holistic enterprise transformation initiatives, ensuring alignment with purpose and vision to overcome rigid structures and enhance organisational agility.Provided strategic guidance on designing and implementing comprehensive change programmes that integrated advanced technology and human-led approaches - often working with alliance partners.Leveraged deep insights to manage and prioritise complex, interdependent projects, delivering impactful outcomes across various sub-sectors including health, housing, transport, charity, and government.Supported organisations in adapting to constant disruption, meeting customer needs, and achieving long-term sustainability through innovative business model reinvention and cost-reduction strategies.Fostered a system-wide perspective on change, emphasising the development of new capabilities and agile ways of working to drive continuous improvement and value creation.In this role, my commitment was to ensure that transformative initiatives were not only ambitious but also achievable, empowering organisations to thrive in an ever-evolving landscape. Show less

  • Senior Manager | Global Clients and Industries

    Jan 2019 - now

  • Management Consultant, Government and Health Industries

    Apr 2016 - Jan 2019