James Lyons

Experience

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  The Salvation Army Northern Division

  Jan 2012 - Jan 2013

  Assistant Family Shelter Manger

  • Taught life skills to adult residents and measured success by through data analytics.

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  Charming Charlie

  Jan 2013 - Jan 2014

  Inventory Manager

  • Managed backroom inventory and stocking procedures to increase ease of sales and reduce the time our inventory was unavailable for purchase.

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  Banfield Pet Hospital

  Jan 2014 - Jul 2018

  Assistant Team Manager/Interim Medical Practice Manager

  • Partnered with my peers to reduce appointment cancellation rates by 30% through added automated systems and implementing new training methods. • Increased total satisfaction of clients by 15% through audits of client surveys and focusing on changing key clinic operations. • Helped reduce the number of compliance issues at the hospital by automating tasks and reviewing individual task items with the highest rate of human error. • Reduced inventory and overhead by focusing on YOY growth and reducing system/labor waste. Show less

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  WellHaven Pet Health

  Jul 2018 - Jul 2019

  Office and Operation Manager (Practice Manager)- Garrison Animal Care Clinic

  • Led my team through a large demographic rebranding and corporate restructuring. • Coordinated partnerships with industry partners to create mutually beneficial B2B relationships.• Implemented CRM SaaS and KPI data collection to increase client experience ratings, revenue/transaction, percent of new clients, and the elimination of inefficient processes.• Partnered with senior leadership in developing marketing and brand strategy to reach our KPIs using OKR and SMART planning.• Moved to meet financial goals by automating sale services and reducing revenue-negative processes in addition to implementing client retention services like an online pharmacy, loyalty program, and forward-booked appointments. • Decreased inventory lifecycle from 8 months to an average of 7 weeks through standardized inventory and pharmacy items.• Increased the total percentage of new clients to 30%/week with a 47% conversion rate.• Implemented a subscription service to our clients which increased the lifetime sales of each client by $9600/ pet.• Reduced workplace inefficiency to allow medical and front staff more time to focus on increasing revenue/minute services and increased average transaction rate by 16% and allowed for increased daily workload capacity by 40%. • Created several strategic partnerships with my individual clinic which increased our new patient load by 35%. Currently working to finalize a strategic partnership with Denver Animal Shelter for my hospital and 5 other clinics in the Denver area.• Responsible for facility management. Show less

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  Pima Medical Institute

  Nov 2018 - May 2019

  Advisory Board Member

  Veterinary Externship Advisory Board Member

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  Robert's Anesthesia Repair

  Jun 2019 - Sept 2021

  Assistant Operations Manager
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  K2Growth

  Oct 2021 - Feb 2024

  Business Consultant and API Devloper

  Freelance private business consulting focusing on increased client engagement and revenue generation for small businesses and entrepreneurs. Working with small businesses and non-profits to increase the efficiency of employees in driving revenue, sales, and customer engagement. Increase sales by an average of 22%Decrease time per task by 15% through enterprise software solutionsIncrease customer retention and loyalty by 9%Provide market segmentation tools and resources to small charitiesProvide basic workforce guidance to under-employed populationsCreating unique Salesforce APIs with a focus on Lightning Application Creating disability assistance extensions and applications for students with dyslexia and dyscalculia. Show less

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  Minnkota Windows

  Jul 2022 - Feb 2024

  Territory Sales Manager (North Dakota)

  Developing and implementing effective sales strategies to achieve or exceed sales targets within my designated territory.Delivering excellent customer service, including timely and effective resolution of client inquiries and complaints.Staying informed about market trends and competitor activities to devise strategies that maintain and expand our market share.Identifying potential new clients and opportunities for business growth within the territory.Preparing sales reports and forecasts for the management team.Collaborating closely with our marketing, production, and customer service teams to ensure customer satisfaction and alignment of business strategies.Conducting regular training and education sessions for clients on our diverse product features and benefits. Show less

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  Advantage Solutions

  Feb 2024 - now

  Customer Development Manager