Jen Suarez, MBA, ICF Coach

Experience

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  Ryder Integrated Logistics

  Jan 2000 - Dec 2001

  HR Coordinator, Ryder WW HQ

  • Reported directly to HR Group Director and provided project coordination to HQ HR Department including responsibilities for new hire orientation, resolving benefit issues/questions and partnering with multiple HR Managers to implement HR projects. • Maintained personnel data through SAP for corporate employees, including succession planning and salary levels. • Responsible for departmental financial and cost reduction reports.• Responsible for creation and delivery of HR reporting, presentations and surveys.• Implemented group projects and training initiatives across Ryder Headquarters office/division. Show less

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  Hilton Hotels International

  Jan 2002 - Jun 2005

  Sales Manager, Hilton Corp.

  • Responsible for negotiating and contracting group business for rooms and marketing all hotel services to corporate and government organizations. • Achieved 229% of 3rd Trimester 2003 and 135% of 1st Trimester 2004 sales target by increasing new customer accounts and maximizing sales to current customers.• Developed new business opportunities by meeting potential customers at consulate, social, civic and government events. • Promoted Hilton facilities and benefits to build revenue through B2B activities including corporate presentations/meetings, direct visits and site visits for potential and new customers. Show less

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  Microsoft

  Jun 2005 - Aug 2011

  • Frontline HR Project Manager in MS Servers & Tools Org which included total headcount of 3,500 employees. • Provided overall HR analyst support to HR Managers in international subsidiaries including Israel, China, Canada and India. • Responsible for driving HR Program implementation and project management of HR Programs into the business and preparing HR Business Partner for timely execution of the programs. These HR programs include; Midyear, Annual Review, Promotion Budget/Spend, Succession Planning, MS Employee Survey, Calibration and Talent Review.• Responsible for talent review analysis to Management Team including trends for attrition, diversity, performance rating, analysis of MS Employee survey results and Talent Review decks.• Employee Relations experience with performance management related cases and investigations.• Provided Employee Relations training for people managers in preparation for underperforming employees within their teams. Show less • Responsible for localizing MS HR Programs for LATAM’s Operations Center (LOC) based on MS Headquarters compliance and guidance. • Successfully delivered HR presentations, department employee satisfaction surveys, HR Meetings, New Hire process, HR index analysis/improvements, interview schedules, HR training programs and serve as the HR representative for Latin America HQ. • Led LATAM’s Operations Center succession planning, MS Employee Survey improvement initiatives, talent discussions, diversity initiatives and strategy meetings to improve performance. Show less

  • HR Analyst, Server & Tools Org, Microsoft

    Jun 2007 - Aug 2011

  • Operations PM, Microsoft Licensing

    Jun 2005 - Jul 2007
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  Office Depot

  Aug 2011 - Mar 2012

  Sr. HR Business Partner

  • Responsible for providing HR strategic & operational management support to Finance & Supply Chain Organization for HR programs and initiatives.• Responsible for assisting managers with employee relations issues and performance management cases.• Responsible for managing the execution of HR initiatives and programs in the areas of organizational effectiveness, performance management, associate engagement, delivery of training programs and competency gap analysis/reporting.• Partnered with hiring managers and recruiter to propose hiring recommendations in new hiring process and to identify possible internal candidates. Participated in all interviews for Senior Managers/Directors and provided input on decision making.• Developed and executed 2011 Engagement Survey across Finance, IT and Legal Organizations. Show less

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  Microsoft

  Apr 2012 - now

  • Led new Customer Service Support & Inside Sales Hiring Surge. This Hiring Surge consistent in over 250+ hires. • Manage successful partnerships with Internal Clients, HR, Business Partners, Centers of Excellence as well as strive to be a Trusted Advisor making positive impact. • Ensuring we reach hire targets based on business demand while achieving excellent candidate experience. • Coordinated candidate Networking Events to ensure we identify/hire the best talent for Microsoft. • Led team of sourcers/recruiters to support hiring surge in new site in Costa Rica. Show less • Stretch assignment providing support to Regional Americas Operations while focused on improvements for Retail business recruiting process which impacts at least 2K hires per year.• Identify opportunities to reduce cost or time as part of recruiting processes in Americas. • Help standardize and drive efficiencies in our Recruiting processes across the Americas. • Evangelize the shared services concept, drive the value of the business case and lead the further implementation of the structure within the Recruiting organization.• Deliver high-quality operational process design and readiness of core Recruiting Operations and driving an agenda of continuous improvement with the HR Operations and Recruiting Leaders to enable strategy execution across Canada, the US, and Latin America.• Lead a Recruiter associate team based in LATAM and Canada Show less • Responsible for providing talent acquisition consultation for Microsoft across LATAM & US.• Developed hiring and sourcing strategies for roles in Sales, Marketing, Retail, Finance, HR, Advertising and Services.• Effectively built recruiting business relationships with Business Partner’s and client groups to better understand objectives and be able to leverage expertise in strategic consulting and recommendations to better improve hiring solutions.• Responsible for Business Intelligence analysis which includes review and improvement of International Scorecard, Metrics & Audits to drive operational excellence within the team’s performance against key performance indicators.• Lead for LATAM as “Customer Satisfaction Program” as PM for hiring managers, internal and external candidates. Responsibility includes developing and implementing best practices to improve internal/external customer satisfaction. Show less

  • Sr. Talent Acquisition Manager, Public Sector, Education, Health & Life Sciences

    Jul 2024 - now

  • Talento Community Champ

    Aug 2024 - now

  • Sr. TA Manager, Global Integrator for Consulting Services, Partner Sales and US Federal Organization

    Sept 2022 - Jul 2024

  • Sr Talent Acquisition Manager, Global Integrator for Consulting Services Organization

    Nov 2021 - Oct 2022

  • Talent Acquisition Lead, Canada & LATAM

    Aug 2018 - Nov 2021

  • Talent Acquisition Lead, LATAM

    Feb 2019 - Dec 2019

  • Costa Rica TA Manager & Exec Recruiter, Microsoft LATAM

    Apr 2017 - Aug 2018

  • Regional Operations Program Manager for Americas

    Jul 2016 - May 2017

  • Regional Recruiter, LATAM & US

    Apr 2012 - Jun 2016