Segun Agbaje

Experience

• 

  Stanbic IBTC

  Mar 2018 - Sept 2022

  - Drove quick loan (EZ Cash) product usage amongst private and executive banking customers usingtelemarketing, with an uptake of over 70 million Naira.- Spearheaded the revamp of the platinum connection hub, decreasing transaction turn-around-time (TAT) to 24 hours. Also, prepared a strategy document itemizing how the hub can be leveraged for revenue increase.- Oversaw on-boarding of new to bank private clients, including 100% carding of all clients.- Drove the strategy objectives of the team, with key focus on reducing dormancy ratio to less than 20% of total private banking accounts. Show less - Product Manager for the Pension Module of the Stanbic IBTC Mobile Application. I delivered on the following in this role:o Created the user stories and use cases for the Phase 1 and Phase 2 of the development of the project.o Ensured the UI and UX were in line with the agreements of the business. This included 6 months of rigorous testing pre-launch.o Managed relationships and expectations between the project management office, the vendor and the business.o Ensured all staff of the Group were educated on the features developed for Phase 1 of the Pension Module and features being developed for Phase 2, to enable them better sell the product’s value to clients across the group subsidiaries.o Ensured the product was ready for launch within the agreed timeline.o Increased monthly successful login and usage figures by 50%.o Anchored the Dragons Den Session for Phase 2 of the Module. Also created the logic document and use cases for the new features to be included. (e.g. Data Recapture Exercise, Application for 25% RSA Funds, Request for Reference/Embassy Letters).- Spearheaded the automation of the reference letter issuing process, reducing transaction turn-around-time (TAT) to same day of requests being made. This also included ensuring accuracy of client data and compliance with National Pension Commission (PenCom) regulations and creating the use cases for hosting the feature on the Stanbic IBTC Pension Module (App).- Responsible for creating a standardized client experience across all the subsidiaries of Stanbic IBTC Wealth through liaising with functional teams responsible for service and product delivery as well as analysis of customer feedback surveys and complaints reports.- Eliminated all courier costs with regards to processing reference letter requests by ensuring the change management process was adequately implemented in all regional offices. Show less - Participated actively in investment strategy meetings and was responsible for taking the minutes of meeting which are audited by the National Pension Commission (PenCom).- Responsible for calculating and updating the pension league tables (Fund I, Fund II, Fund III and Fund IV) used by RSA fund managers to compare the impact of investment decisions on annualized returns.- Responsible for calculating the daily cash position of Fund I, II, and III and disseminating same to the fund managers and dealing team to aid optimal investment decisions.- Responsible for ensuring contract notes are sent to counter parties within the agreed time frame and acknowledgment copies are adequately filed for ease of retrieval during audit.- Assisted Approved Existing Scheme (AES) fund managers in preparing quarterly fund performance reports for fund sponsors. - Participated in Alternative Investment training conducted by Fitch Learning.- Sold multiple bank and group products including high yield savings accounts and mutual funds.- Participated in targeted sales outings with the branch team. Show less

  • Transactional Banker

    Apr 2021 - Sept 2022

  • Product Manager & Standardization Officer

    Apr 2019 - Mar 2021

  • Graduate Trainee - Fund Analyst and Retail & Business Banking

    Mar 2018 - Mar 2019
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  Navy Town Suya

  Nov 2022 - now

  Product Manager & Co-Founder

  - Responsible for developing and executing the strategy objectives of the business.- Spearheaded our expansion into the events space by executing at Zikoko Festival (2022) and Eat DrinkLagos Festival (2022) with sales of 0.7 million Naira.

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  Chowdeck

  Jan 2023 - Jul 2023

  Business & Sales Associate

  - Managed my sales pipeline from prospecting to go-live, driving a weekly gross merchant value (GMV) of 5 million Naira for brands under my care.- Managed relationships with 50 restaurant brands & 68 outlets, ensuring they were optimized to meet their business goals and Chowdeck operational standards.