Kerrie O'Brien BBA, QFA

Experience

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  Catering Assistant

  May 2006 - Aug 2006

  The Q Cafe Company Limited
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  Customer Assistant

  May 2007 - May 2008

  2wo Seasons
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  Celtic Road group

  Aug 2008 - Nov 2011

  Toll Operator

  - Responsibility of key holder.- Collection of toll fares, classification of vehicles, providing change and receipts.- Providing clear, concise information and travel directions to customers.- Responsible for training of new employees.- Cash security & lock up.- Reporting discrepancies and problems to supervisor.

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  Tesco PLC

  Nov 2011 - Oct 2013

  Sales Assistant

  I worked part time as a General Sales Assistant while studying at college. From my responsibilities I gained retail experience and valuable customer service skills. - Promoting products to customer - directing and assisting in product location.- Re-merchandising products to new plans and store layouts.- Responsible for cash and daily routine till checks in my department.- Participating in monthly stock takes and ordering of additional stock.- Promoting a friendly and flexible approach. Show less

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  IIS Ltd

  Oct 2013 - Apr 2014

  HR & Marketing Assistant

  Supporting the Marketing team whilst assisting the HR Manager at IIS Group.- Organizing and execution of marketing campaigns.- Business to Business cold calling.- Working as a strong team to ensure team targets are met on a quarterly basis.- Liaising with business partners to target industries as part of upcoming marketing campaigns.- Corporate event organisation.- Conducting daily activity reports.- Proficient in SAP B1.- Preparing for new employees - Personal records, relevant documents for start-up, induction. - Coordinating meetings and email management.- Appointment setting and managing higher management diaries.- Assisting with Customer Service along with general office duties. Show less

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  AIB

  Jun 2014 - Oct 2015

  Direct Sales Representative
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  KBC Bank Ireland

  Oct 2015 - Jun 2023

  Managing a team of highly skilled mortgage advisors who managed a customer from application through to mortgage drawdown. Completing performance reviews against targets and development towards KPI's, setting objectives and completing one to ones. Reporting into management team on sales performance giving weekly objectives towards targets. Maintaining SLA for Mortgage CPC and for customer SLA. Proactively seeking new ways to work more efficiently as a team to bring for higher productivity. Participating in new changes for our KBC mortgage journey and attending project meetings to give support new innovations for our department. Attending higher management meetings in my managers absence while continuing to support my team on SLA's and targets. Show less

  • PMO and subject matter expert

    Oct 2022 - Jun 2023

  • Mortgage Management Associate

    Apr 2019 - Apr 2023

  • Consumer Finance Management Associate

    Aug 2017 - Apr 2019

  • Direct Sales Representative

    Oct 2015 - Aug 2017
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  AIB

  Oct 2023 - now

  Assistant Business Manager