Sandip Singh

Experience

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  Vishal Mega Mart (Airplaza Retail Holdings Private Limited)

  Jun 2010 - Jan 2013

  Department Manager

  Inventory ManagementReview and analyze stock and sales reports monitoring from SAP.Heading a team of 16 sales executives (store area 45000sq.ft.)To maintain visual merchandising in the storeTraining and development of sales associates.Heading a team of 24 sales executivesReview and effectively deal with fast / slow lines, new ranges and end ranges andimplement necessary action.Monthly feedback on all aspects of. Sales performance. Stock positions, Specialevents & promotions.Concentrating more on pilferage control and achieving sales target.Ensure all store sales, promotion are planned effectively, executed and maintainedprofessionally. Show less

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  Nurturing Green

  Aug 2013 - Feb 2015

  Retail Operations Manager

  Handled 8 stores in Bangalore. Landmark group Home center, Shoppers stop, At-home, Future Group BangaloreCentral, & Hyper city.Responsible to generate sales & all the operational work for all the stores.Responsible to prepare the purchase orders, Stock requirement & stock replenishment.Handled B2B deals in Bangalore.Drive top line sales through Up Selling, Cross Selling, Repeat selling, Store Hygiene, recommendation on changeson range planning based on customer feedbacks, providing great customer service etc.Heading a team of 24 sales executivesMotivate, develop and build teams inculcating company values and culture. Provide timely coaching sessions tothe associates and supervisors, developing their behavioral and operational skills.Ensure the customer service standards are delivered all the time through driving the customer service cultureamong the team, providing coaching sessions on how to deal with different customer situations, & leading byexample, interacting with customers at the first opportunity and taking timely actions according to thefeedback. Show less

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  Flipkart

  Mar 2015 - Aug 2022

  Customer Experience Coach

  Responsible for conducting Induction Training for all senior level managers across pan India.(Director, Associate Director, Regional Manager, Area Manager, Warehouse in charge etc.Responsible for conducting Induction Training for all newly joined delivery boys, Team Leaders. Train them on then Flipkart operation process & Sop’s.Responsible for conducting refresher Training for bottom Performers and publishing training efficacy reports.Produced weekly reports , detailing operation performance & challenges.Ensuring sellers are delighted all the time & our Net Promoter score meets the desired target.Responsible to minimize direct & conditional losses.Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with a training program.Responsible for driving customer experience related metrics all across my spanCalibrate regularly with the operations team & understand the training requirements on different metrics/ parameters.Responsible for conducting various training programs for those candidates who are nominated for the next level.Responsible for working on different Projects in every quarter which are related to operation parameters.Responsible to conduct training on soft skills, technical and behavioural aspects.Responsible for engagement activities at the warehouses, helping the HR team in respect to recruitment.Conduct ongoing need analysis leveraging customer feedback, field interactions and subject-matter-expertise to adjust learning strategy and curriculum. Show less

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  Reliance Retail

  Aug 2022 - Dec 2023

  Deputy Training Manager

  1.Responsible for conducting Induction and process Training for all OnRolls & 3PL employees.2.Responsible to handle 23 Distribution centers & 23 trainers of North India.3.Calibrate regularly with the operations team & understand the training needs on different metrics/ parameters and come up with a training plan.4.Responsible for creating Training content on various operational topics as per the Training requirements. Coordinate with business and content development teams for ensuring that the training programs and content are always up to date with current processes.capability Development Training for RR Employees.5.Design & Deliver classroom & E-Learning courses, workshops & other trainings Show less

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  Delhivery

  Jan 2024 - now

  Training Manager

  Responsible to conduct Induction & onboarding session for new joiners & aligning them for on job training & keep monitoring their progress.Leading a Team of 12 trainers who are involved in inducing frontline forces.Responsible to do Training Need analysis (TNA) by analyzing operational metrics. Creating the monthly trainingcalendar based on the training needs identified in consultation with the concerned stakeholders.Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performancemetrics. Continuously review and refine training strategies to improve outcomes and address evolving businessneeds.Mentor and coach junior trainers and training coordinators to build their skills and capabilities in delivering effectiveTraining programs. Foster a collaborative and supportive environment conducive to learning and professional growth.Design & Deliver classroom & E-Learning courses, workshops & other trainings.Responsible to facilitate SKILL DEVELOPMENT PROGRAM every month which consists of 18 days Show less