Josh Nickles

Experience

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  City of Orrvile Division of Fire

  Jan 2011 - now

  Firefighter 1/Advanced EMT/HAZMAT Tech

  - Responds to fire alarms and extinguishes fire;- Responds to calls for emergency medical services, and renders first aid;- Performs salvage operations such as throwing salvage covers, sweeping water and removing debris;- Responds to and renders assistance in emergency cases;- Cleans and inspects equipment and apparatus after returning from a fire;- Inspects equipment and apparatus and notifies superior officer of any defects- Analyze all patient condition and maintain knowledge on extent of all injuries and recommend required medical care for all patients and perform regular assessment of all patients and ensure minimal discomfort to all employees. - Monitor all emergency situations and ensure efficiency of same and monitor all patients on advance life support and ensure compliance to all local, state and federal policies and assess injuries of all patients.- Assist all EMT paramedics in efficient advance life support care system and determine scope of work and maintain accurate and complete documents for all patients.- Administer all oxygen for airways on all required cases.- Identify, remove, pack, hazardous materials, including waste oil, fuel, transmission fluid, contaminated soil, etc. Show less

• 

  SUNPRO

  Jul 2011 - Dec 2013

  Oilfield Services Coordinator with 3 years of truck dispatching in an environmental response and oilfield company, including proficient use of Microsoft Word, Excel, and PowerPoint. Supervision Supervised team of twenty CDL drivers. Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Spearheaded an employee engagement program, resulting in a 20% decrease in annual employee turnover. Documentation Reported and documented unsafe conditions, equipment and/or injury. Training Responsible for providing vision and guidance to a group of 25 Oilfield Employees, training them on appropriate project plans and procedures. Developed and integrated market plans to efficiently position the company brand within targeted markets. Coordinated and managed driver scheduling, routine maintenance and safety procedures from initiation to implementation. Cold and warm called 10-15 new and existing accounts per day. Reduced total operating costs through digital online tools such as Fleetmatics, GPS tracking software that analyzes each driver's speed and driving style. Attended local, regional and national trade shows for business development and training. Reviewed driver log books, pre-trip inspection logs, and maintenance records daily to ensure D.O.T. compliance. Verified loads against shipping papers. Designed and developed vacuum truck safety training program Identified staff vacancies and recruited, interviewed and selected applicants.. Assessed employee performance and issued disciplinary notices. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Oversaw scheduling for the day-to-day activities of 15 transportation employees. Contacted customers prior to delivery to confirm and coordinate delivery times. Show less - Conducted daily DOT pre-trip inspections according to a set checklist.- Maintained records required for compliance with state and federal regulations.- Certified that waste, supplies and material handling equipment were secured prior to operating vehicle on public highways.- Conducted emergency roadside repairs, including replacing light bulbs and installing fuses and tire chains.- Drove and operated a Cusco vacuum truck on emergency responses involving fuel and chemical spills and releases- Drove and operated a 110 bbl. water truck, transporting oil and gas fluids to and from well sites, injection wells and recycle facilities.- Performed emergency response activities including, but not limited to chemical and water spills, biological contamination, tank cleaning, equipment decontamination, etc. Show less

  • Oilfield Services Coordinator

    Mar 2012 - Dec 2013

  • Truck Driver/HAZMAT Tech

    Jul 2011 - Mar 2012
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  CEMEX

  Apr 2014 - Mar 2020

  Field Service Coordinator

  I am an extension of our Customer Care Center based in Houston, Texas. The duties of my position revolve around customer satisfaction and improving the customer experience in the Utica and Marcellus oil and gas shale plays. The goal of this position is to develop a personal relationship with the customer. A typical day consists of traveling to a customer's job site to ensure punctual deliveries of cement to be used for both soil stabilization and down-hole operations. Another critical responsibility is confirming haul routes by driving the roads and reporting any areas of concern or changes back to our logistics and customer care groups. In addition to those functions, another element of my position is to help the customer with orders and planning of deliveries to improve productivity and allocation of our approved carrier units. Show less

• 

  AmbaFlex Spiral Conveyor Solutions

  Jul 2020 - Jun 2023

  Highly ambitious customer service operations supervisor with experience in managing customer service teams, analyzing data, and creating strategies to improve customer satisfaction. Proven record of achieving business goals through effective leadership, team building, and implementing best practices in customer service. Possess strong analytical and problem-solving skills, with the ability to work under pressure and meet tight deadlines.Account Management• Monitored 30 key accounts on a daily basis to ensure proper support for the wide range of services provided including spare parts, remote support, field service technician support, customer training, and invoicing.• Facilitated and participated in customer meetings to achieve the business objectives• Plan required staffing, schedules and service level agreements across multiple product lines• Managed a team of customer service professionals resulting in a 27% increase in profit margins year over yearEmployee Management & Training• Direct supervisor of all customer service-related activities within the North American region• Managed a staff encompassing three subdepartments that consisted of 2 supervisors and 23 support employees across the United States.• Conducted daily meetings to review current concerns such as capacity, inventory, safety topics, and employee retention• Designed and conducted team training programs for all employees• Develop, implemented, facilitated and sustained employee safety program and training• Promote safety awareness through internal memoranda, training programs, and compliance audits• Introduced and managed job safety analysis and peer observation programProcess Improvements• Coordinated and managed key process improvements with the customer service department• Developed and implement new customer service standards, resulting in a 15% reduction in customer complaints• Maintain safety compliance through Avetta and ISNetworld in conjunction Show less As Customer Service Coordinator I coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. I review the incoming service requests, take excellent preparation before a service visit and monitors the implementation and follow-up of this.Serve as the immediate supervisor for the field service technician team under the direct supervision of the Regional Service ManagerScheduling and coordinating service requestsOrganizing preventive machine maintenanceAfter a service visit the provision of structural improvements to the products and applicationsEnsure timely and sufficient material supply on siteSchedule service visits together with the customer and our global planning, support the technician during the visit at the customerExcellent closing of the service requests, both financial, logistics and commercialCoordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer requestPeriodically standby for helpdesk support outside office hoursProvide adequate, written feedback to all involved partiesResponsible for the timely and correct implementation of the above core tasks within the Organization Department and team.Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.Knowledge about the Flexible sales and service strategy and how the main objectives can be reached.Handle a close business relationship with Flexible colleagues work to provide the best solutions for the customer.Giving actively input to improve the guidelines, processes and systems.Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally. Show less

  • AMCAS Customer Service Supervisor

    Mar 2022 - Jun 2023

  • Customer Service Coordinator

    Jul 2020 - Mar 2022
• 

  Weaver Leather LLC

  Aug 2023 - now

  As a dedicated Customer Care Supervisor at Weaver Leather, I lead and guide a team of customer care representatives to ensure the delivery of outstanding customer service and support to our valued customers. With a strong focus on coaching and mentorship, I foster a culture of continuous improvement, enabling my team to excel in their roles. I analyze customer interactions, identify trends, and collaborate with cross-functional teams to enhance the overall customer experience. Through effective communication, problem-solving, and strategic thinking, I drive customer satisfaction and loyalty, contributing to the growth and success of the company. With a proven track record in leadership and a passion for delivering exceptional service, I am committed to making a positive impact on both customers and the team. Show less

  • Customer Care Manager

    May 2024 - now

  • Customer Care Supervisor

    Aug 2023 - May 2024