Rohit Sharma

Experience

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  Nyuvo

  Aug 2009 - Nov 2020

  Process Automation and Artificial Intelligence Buildingo Eliminating old-fashioned processes and incorporating programmed or system formulated processes with a configurable approacho Building new rule, logics, checks, conditions, decisions and functionalities using AI techniqueo Thus, improving team capability and reducing workload, enabling them to process a greater number of transactionsDocumentation, Reporting, Training and Coachingo Create BRDs, PRD, FSDs, CMNs, use cases, wireframes, storyboards for assigned products and convey the value behind the defined requirements to different stakeholderso Drafting a process note, workflow, technical requirement document with a user journey flowo Collaborating with internal and external RFU, Operations and country teams for risk assessment and reportingo Conduct the internal and external teams training programs for new products developed and manage feedback/suggestionsCustomer Experience, feedback and VOCo Obtain timely feedback and survey from customers on new and existing products and serviceso Identifying customer dropouts modules on web and app and try resolving from the root causeo Articulate user stories in requirement drafting for the improved customer journeyBusiness Analyticso Conduct market research & competitor analysis for a new product launch to meet the industry standardso Study user data to identify customer dropouts, bottlenecks and roadblocks, further do impact assessment, validations for product improvementsIndustry Knowledgeo Familiar with the remittance & Fintech products including market research and market trendso Developing solutions that best fit the marketo Maintaining competition benchmarking and using these inputs for business expansion Show less Business Strategy & Data Analytics- Initiate an extensive research and planning with tactical approach for achieving the set business targets- Identify and map potential customers and generate lead/revenue for the organization- Performing data analytics, predictive and descriptive module for past and forthcoming performance and understanding user behavioural change- Improved flexibility and greater capability in order to react to change - both within the business and the market.Performance Review & Reporting- Monitoring and reporting sales and business campaign performances with respective teams- Appraise internal teams on user product experience, expectations and requirements- Reviewing team and individual performance focusing on set targetsLeadership & Team Management- Motivating the team members to achieve top results and set KPI- Extending public appreciation for individuals and introduce monetary benefits to encourage staff- Resolving roadblocks and bottlenecks which arise within the team or with clients.Training & Development- Design and develop training to meet the company’s overall goals, ensure training and development makes a measurable impact- Analysing skill gaps and arranging appropriate training sessions- Established leadership development programs by preparing promotable talent as future leaders- Evaluate training and development sessions impact results Show less

  • Assistant Product Manager - Global Remittance

    Jan 2014 - Nov 2020

  • Business Team Lead

    Aug 2009 - Dec 2013
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  EY

  Mar 2021 - Jun 2022

  Product Owner

  o Consulting for a major global bank as Product Owner in Retail Segment to Improve User Experienceo Digitizing traditional products to reduce branch footfallso Actively involved in digital transformation of the legacy process*Key Skills*Ideation & Design ThinkingProduct Strategy & Product Roadmap Requirements Gathering & DevelopmentProduct Launch & Performance MonitoringProject Management & Stakeholder ManagementDocumenting, Reporting & Training Customer Experience, feedback & AnalyticsIndustry Knowledge Show less

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  TransUnion CIBIL Limited

  Jun 2022 - now

  AVP IT Solutions