
John Matthews
Sr. Customer Experience Manager

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About me
Sr. Customer Experience Manager at Northland Communications | Driving Customer Satisfaction
Education

Holland Patent HS
1984 - 1988Regents DiplomaActivities and Societies: Varsity Tennis, Varsity Baseball

State University of New York at Fredonia
1988 - 1996Bachelor of Science Communications/Media Management
Mohawk Valley Community College
1991 - 1993Associate's degree Liberal Arts and Sciences/Liberal Studies
Experience

Northland Communications Company
Nov 1998 - nowSr. Customer Experience Manager
Licenses & Certifications

Avaya Professional Sales Specialist
Avaya
Honors & Awards
- Awarded to John MatthewsFollow the Leader Award - TEDxUtica Leadership Mohawk Valley Mar 2016 Each year, Leadership Mohawk Valley (LMV) honors a select group of individuals with the Follow the Leader Award. The Follow the Leader Award recognizes those leaders who have graduated from the LMV program and have demonstrated excellence in the workplace and/or the community. This award was for my involvement with TEDxUtica.
- Awarded to John MatthewsNorthland Communications' Outstanding Sales Achievement Award Northland Communications Feb 2015 Awarded for exceeding 2014 individual sales goal by 21%.
- Awarded to John MatthewsStriving for Success The Genesis Group Mar 2014 The Striving for Success Award is given by the Genesis Group to honor young professionals in the area who are doing positive things to better the community. The TEDxUtica team was recognized for our efforts in bringing the first ever TEDx event to Utica in 2013.
- Awarded to John MatthewsNorthland Communications' President's Club Northland Communications Feb 2014 Awarded for exceeding 2013 individual sales goal by 25% or more.
- Awarded to John MatthewsFollow the Leader Award - Individual Leadership Mohawk Valley Mar 2009 Each year, Leadership Mohawk Valley (LMV) honors a select group of individuals with the Follow the Leader Award. The Follow the Leader Award recognizes those leaders who have graduated from the LMV program and have demonstrated excellence in the workplace and/or the community.
Volunteer Experience
Photographer
Issued by Boilermaker Road Race on Jul 2012
Associated with John MatthewsPost Race Party Volunteer Coordinator
Issued by Boilermaker Road Race on Jul 2004
Associated with John MatthewsPhotographer
Issued by Photovoice - a project of Kids Oneida on May 2015
Associated with John MatthewsWeb Presence Manager
Issued by Operation Photo Rescue on Apr 2005
Associated with John Matthews
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