John Matthews

John Matthews

Sr. Customer Experience Manager

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location of John MatthewsUtica, New York, United States

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  • Timeline

  • About me

    Sr. Customer Experience Manager at Northland Communications | Driving Customer Satisfaction

  • Education

    • Holland Patent HS

      1984 - 1988
      Regents Diploma

      Activities and Societies: Varsity Tennis, Varsity Baseball

    • State University of New York at Fredonia

      1988 - 1996
      Bachelor of Science Communications/Media Management
    • Mohawk Valley Community College

      1991 - 1993
      Associate's degree Liberal Arts and Sciences/Liberal Studies
  • Experience

    • Northland Communications Company

      Nov 1998 - now
      Sr. Customer Experience Manager
  • Licenses & Certifications

    • Avaya Professional Sales Specialist

      Avaya
  • Honors & Awards

    • Awarded to John Matthews
      Follow the Leader Award - TEDxUtica Leadership Mohawk Valley Mar 2016 Each year, Leadership Mohawk Valley (LMV) honors a select group of individuals with the Follow the Leader Award. The Follow the Leader Award recognizes those leaders who have graduated from the LMV program and have demonstrated excellence in the workplace and/or the community. This award was for my involvement with TEDxUtica.
    • Awarded to John Matthews
      Northland Communications' Outstanding Sales Achievement Award Northland Communications Feb 2015 Awarded for exceeding 2014 individual sales goal by 21%.
    • Awarded to John Matthews
      Striving for Success The Genesis Group Mar 2014 The Striving for Success Award is given by the Genesis Group to honor young professionals in the area who are doing positive things to better the community. The TEDxUtica team was recognized for our efforts in bringing the first ever TEDx event to Utica in 2013.
    • Awarded to John Matthews
      Northland Communications' President's Club Northland Communications Feb 2014 Awarded for exceeding 2013 individual sales goal by 25% or more.
    • Awarded to John Matthews
      Follow the Leader Award - Individual Leadership Mohawk Valley Mar 2009 Each year, Leadership Mohawk Valley (LMV) honors a select group of individuals with the Follow the Leader Award. The Follow the Leader Award recognizes those leaders who have graduated from the LMV program and have demonstrated excellence in the workplace and/or the community.
  • Volunteer Experience

    • Photographer

      Issued by Boilermaker Road Race on Jul 2012
      Boilermaker Road RaceAssociated with John Matthews
    • Post Race Party Volunteer Coordinator

      Issued by Boilermaker Road Race on Jul 2004
      Boilermaker Road RaceAssociated with John Matthews
    • Photographer

      Issued by Photovoice - a project of Kids Oneida on May 2015
      Photovoice - a project of Kids OneidaAssociated with John Matthews
    • Web Presence Manager

      Issued by Operation Photo Rescue on Apr 2005
      Operation Photo RescueAssociated with John Matthews