Ratnadeep Dhami

Experience

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  Accenture

  Dec 2003 - Apr 2007

  Finance Analyst

  • Successfully completed knowledge training of Contract Compliance process from Aberdeen, UK for Talisman Energy• Verify Purchase Order / Contract for cost details and payment terms to authorize invoices• Identified firm credits over £200K in a year. Resulted in addition of 4 FTE work from client • Successfully completed training of AP Recon process from Peterborough, UK for Thomas Cook• Trained, motivated and supervised work done by 10 associates• Participated in designing and implementation of KPIs for Senior Management• Proactively worked on backlog items and helped bring down provision from £1.4M to 400K Show less

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  WNS

  Apr 2007 - Nov 2008

  Assistant Manager

  • Managed Operations Team of 40 staff members and 2 team leads to oversee the Accounts Payable process & daily monitoring of the TAT and SLA• Co-ordinate with various functions for Vendor Setup and Payments• Maintain adequate internal control and segregation of duties• Ensure month end processes are performed on time• Mentor team leaders & team members for higher role with added responsibility to manage• Conduct performance appraisal of team and provide developmental feedback• Worked with GMAC Onshore team to design better processes and controls during the pre and post SOX audit as an initiative to improve AP Process Show less

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  Mphasis

  Jul 2010 - Mar 2013

  Business Analyst

  Business Analyst at AIG for the Global Legal Compliance Regulatory Group supporting Corporate Legal, Corporate Compliance, Legal Hold, Staff Counsel, Regulatory, Global Security & Internal Audit teams using TeamConnect Played a key role to implement a global web based platform for the Office of General Counsel, Corporate Legal, Compliance and Regulatory at AIG for a user base of 900 Attorneys/Operations Staff and 250+ outside counsel firms. This technology platform comprises of 4 applications (Matter Management, E-Billing, Legal Hold and Document management) which were implemented Show less

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  AIG

  Mar 2013 - Apr 2014

  Senior Business Analyst

  • Played a key role to implement a global web-based platform for the Office of General Counsel, Corporate Legal, Compliance and Regulatory at AIG for a user base of 900 Attorneys/Operations Staff and 250+ outside counsel firms. This technology platform comprises of 4 applications (Matter Management, E-Billing, Legal Hold and Document management) which were implemented• Managed responsibility across all functional areas, including capturing business requirements, business process, gap analysis, functional design documentations, business rules and workflow• Collaborated closely with the Corporate Legal and Compliance operations team to streamline the e-Billing process for the outside counsel and integration of e-billing with AP payment system• Worked with Mitratech for on-boarding of various Outside Counsel Firms to Collaborati, a web- based platform to submit invoices electronically and track status• Interacted with the Staff Counsel Team to re-engineer the business process for further enhancements and integration of them into Team Connect platform• Lead the efforts on re-design & development of Regulatory Matter & Issue tracking system • Implementation of Litigation Hold module to ensure and manage the e-Discovery initiative• Functional support to the technical team on production issues on TeamConnect Legal, Legal Hold and E-Billing Modules• Good experience in developing and executing Test Cases, Test Scripts, performing Functional Testing and UAT• Developed comprehensive training material and provided extensive end user training for users across the globe through web-based session and classroom training to multiple offices in US Show less

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  UBS

  Apr 2014 - now

  Product Manager

  Scrum Master, Senior Business Analyst, Project Manager• Working in the Legal/eDiscovery/Compliance IT Teams, delivering strategic and significant tactical change programs in the areas of Legal Matter Management, Spend Management, Legal Hold & Preservation, eDiscovery Processing, Compliance & Regulatory Initiatives• Associated and administering the implementation of strategic solutions like:o WK Passport: Legal Matter & Spend Management o IBM Atlas: Legal Hold Solutiono Nexidia: Voice Processing Tool for E-Discoveryo Recommind: Electronic Data Processing Tool for E-Discoveryo Various in-house built tools in the Compliance Team for Branch Audit, Employee Conduct & Regulatory Reporting • Co-ordinated and facilitated extensive user interviews, focus groups and workshops to gather and analyze requirements• Conducting thorough gap analysis while successfully re-engineering key business processes to increase operational efficiency and alignment of business unit objectives• Actively collaborated with the Product Owner and Stakeholders to ensure understanding of user stories and continuously refining the backlog to meet release timelines and value to the business• Monitoring the Sprint Burn down and conducted daily scrum meetings, encouraging open communication in the team and promoting transparency within the team; facilitating the team to estimate story points and measured velocity to better plan upcoming sprints• Suggesting improvement for various Jira Screens, Workflow Procedures, customized Scrum Boards and Dashboards for real time tracking within the Jira Software• Facilitated and coached development team as a servant-leader in implementing Scrum and Agile concepts and principles; Tracked, escalated, and removed impediments• Developed comprehensive training material for rollout of new apps and provided extensive end user training for users across the globe through web-based session and conducted classroom training in multiple offices in US Show less