Maite Ramodike

Experience

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  JumpCo formerly TSC Technologies

  Oct 2016 - Sept 2017

  Trainee in System Development

  Java Junior Developer

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  City of Tshwane Metropolitan Municipality

  Jan 2018 - Jan 2019

  System Administrator

  Rendering general Administration and capturing skills Development on SAP.

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  NHBRC

  Feb 2019 - Apr 2019

  1st line and 2nd line support

  Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software

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  City of Tshwane Metropolitan Municipality

  Apr 2019 - Dec 2019

  IT Support Technician

  installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training more junior staff members

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  Worley

  Dec 2019 - Mar 2020

  Global Service Desk Analyst

  Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels.Creating users on Company's Database, configuring Skype's,Configuring Cisco Telephone and Time-sheet and doing all the troubleshooting remotely, Assisting users telephonically by creating tickets on ITIL and resolving by updating the user on ITIL and closing all the incidents and request. Show less

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  Absa Group

  Mar 2021 - now

  System Support Engineer