Jasleen Garcha

Experience

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  DaVita Kidney Care

  May 2019 - Sept 2019

  Volunteer

  • Organized patients records and files• Handled front desk duties as well as keeping the office area organized• Directed calls to their proper departments• Handled office supply inventory• Assisted patients with anything they needed after their treatment (ex: handing out snacks, walked patients to their car, etc.)• Directed patients to the appropriate locations• Took care of decor for office events

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  Nassau County

  Nov 2020 - Nov 2020

  Election Poll Inspector

  • Ensured proper voting protocols were followed at all times.• Informed board of elections of any irregularities in one’s behavior or paperwork.• Assisted with poll station opening/closing by setting up and dismantling machines.• Administered advice and assistance to new voters and taught voters the proper procedure to caste their vote• Used tablets to verify voter eligibility

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  T-Mobile

  Jul 2021 - May 2022

  Mobile Expert

  • Displayed flawless customer service during difficult interactions by showing empathy, a positive attitude, and working toward solutions• Asked personalized questions to help identify any products that matchedcustomers needs• Troubleshooted and resolved problems related to account services and T-Mobile devices• Provided results by meeting monthly sales goals in atleast 5 out of 7 categories which includes devices services, device protection, tablet services, accessories and extra features • Sustained ongoing customer relationships by building relationships and trust• Maintained attendance at weekly and monthly trainings in the areas of customer service, sales, new products, services, operations and any updated/new policies • Operated cash registers and credit card machines and prepared opening and closing deposits daily• Made sure maintenance was kept up around the store and kept the sales floor organized Show less

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  Apple

  Oct 2023 - now

  Specialist