Srijith RC

Experience

• 

  RM Education

  Jan 2010 - Nov 2019

  Service Delivery Lead

  o Responsible for the designing and implementation teams - Network solutions, learning platforms, storage and security solutions which are deployed in the Schools and Colleges across UK. o Negotiated and successful in getting new business in India.o Managing complaint and customer relations.o Day to day operational liaising with across location Service / Complaint / Account and Technical Managerso Spearheaded continual service improvements in service transitioning and defining service levels.o Strategize the operations and teams to meet the various service demands and levelso Change management - Advice on Change Management best practice and processes to ensure that standardized methods and procedures are used for efficient handling of all changes.o Chair Operational, Team meetings, create proactive maintenance and solution roadmaps. o Implementation Authority and Solution Architect - ensure that the team has an in-depth understanding of the implementation solution.o Responsible for designing new Services and its scope. Maintain project documentations, acceptance checklist and handover document.o Responsible for delivering against the transition plans, manage changes to the project scope, schedule and budget and Resource planning.o Analyzing the risk associated with the project, define and implement the mitigation plan against identified risk.o Performance Management of staffs - defining objectives, 1:1, skip levels, appraisals and performance improvement. Account/Billing/Resource management for the reporting teams. Cost Centre cross charges across the group for the Services operations in India. o Training /Coaching - Mentoring and coaching of professionals. o Responsible for annual review of the Organization’s management system including the QMS, ISMS, ITSMS and BCMS to ensure that the system remains effective and adequate to address the needs of the organization. Show less

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  RM Education Solutions India Pvt Ltd.

  Apr 2014 - now

  • Delivery Manager

    Mar 2020 - now

  • Team Lead

    -

  • Team Lead

    Jan 2005 - now

  • Project Manager

    Nov 2017 - Oct 2020

  • Project Lead

    Apr 2014 - Nov 2019