Dionne Harding

Experience

• 

  WHK Melbourne

  Apr 2010 - Jul 2010

  Administration Assistant / Receptionist

  Reception duties - client interaction via phone, correspondence and face to face- liaising with management regards organising and scheduling availability of meeting rooms- handling and recording confidential/sensitive information in the database- completing other ad hoc administration tasks as required (filing, photocopying, faxing, emailing, sorting of important documents and catering)- distribution of mail and liaison with in/out bound couriers- banking

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  Australian Taxation Office

  Jul 2010 - Jan 2012

  Operations Officer

  - Completing routine tasks and providing information within the constraints of policy guidelines, where the quality is monitored- Taking responsibility for the quality and integrity of records on ATO systems and insure accuracy of data, record interactions and decisions - Sharing information with colleagues and respond to change under guidance from supervisor - Responding to routine enquires from clients and deal with stakeholders in relation to administrative matters - Applying the knowledge, experience and skills required by the work area to achieve business outcomes- Communicating with stakeholders to create and maintain a positive impression of the ATO- Explaining information to clients including accurately responding to questions, providing the appropriate solutions and escalating issues as required- Supporting team members, actively participate in and contribute to team meetings and support the business objectives of the area- Undertaking administrative and procedural tasks governed by well-established work practices, operating polices or precedent- Complying with legislative, policy and regulatory frameworks- Undertaking work within agreed priorities, outcomes and time constraints Show less

• 

  Tabcorp

  Oct 2011 - Nov 2011

  Tote Operator

  - identifying customer's needs and expectations, responding to questions promptly and efficiently.- ensure skills and knowledge is up-to-date, with regards to legislative and social responsibilities, including technical updates.- exercise empathy while maintaining high levels of integrity and respecting individual differences. - accurate cash handling- cash Reconciliations- accurate keying of bets

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  Casey council

  Sept 2012 - Dec 2012

  Administrative Assistant

  - Formatting of council reports - Memos to Executive Management Group and Councillors' information Bulletin- typing up of animal registration letters- data entry - infringement notices (parking and animal), creation of animal registrations.- mail - incoming mail, outgoing mail, and internal - formatting data for meetings and presentations (TV broad casts)- client and staff interaction through multiple media devices - phone calls externally and internally and mailing recipients in accordance- general administration duties - creating labels, filing of documents, photo copying of files/documents, scanning and faxing files to internal and external sources- confirming meeting attendances and organising of personal calendars Show less

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  Cars and Finance Direct

  Jul 2013 - Jan 2014

  Receptionist/Administrative Assistant

  - Receiving, sorting, distributing and filing correspondence and documents.Data entry – Application for finance.- Client and Staff interaction through multiple media devices - phone calls externally and internally and mailing recipients in accordance.- Mail – Incoming mail, Outgoing mail, and internal mail.- General administration duties – creating labels, filing of documents, photo copying of files/documents, scanning and faxing files to internal and external sources.- Any other duties consistent with Finance Industries business activities – taking applications for finance from potential customers. Show less

• 

  Magistrates’ Court Victoria, Melbourne, Australia

  Jul 2014 - Jan 2021

  Administrative Officer

  - Data Entry of different documents (i.e. Pinks, Whites, Blues and PEWs) into the main server – Court Link and Platypus- Assign and transfer completed documents to designated court and mail them through DX mail or courier- Create and modify documents using Microsoft Office and Outlook- Perform general clerical duties to include but not limited to: photocopying, scanning, faxing and filing- Maintain hard copy and electronic filing system- Other duties as assigned

• 

  Department of Transport and Planning

  May 2022 - now

  • Provide project support - as needed to the workgroups• Provides a comprehensive range of administrative and corporate support services to the with a focus on records management, finance and application management.• Financial and procurement processes for the team managed and maintained in a timely and accurate manner, including providing advice and assistance, in line with DoT frameworks, guidelines and budgets.Undertale analysis and evaluation of relevant policies, processes and supporting initiatives, to assist preparation of recommendations and advice to management• Consult, liaise and collaborate with arrange of internal stakeholders in functional branches• Preparation of draft copy material, presentations and status reports for including in overall management reporting.• Developing copy for intranet content and support maintenance on Intranet material• Assist with Communications analytics tracking, message development, strategy adaptions, meeting organising and data collection• Undertake responsibility for a variety of duties to support the program and project teams, including document and records management and preparing requirements for meetings and presentations as directed Show less - Data Entry of Clearway Infringement Notice’s into the infringement management system (Perin).- Assess Infringement Notice files that have been organised and assembled by Nominal Informants- Place Infringement Notice’s on hold (ANP) for nomination request - Process Infringement Notice request that elected for court.- Inbound and outbound calls from internal and external stakeholders i.e. enquiries on clearway infringement notices using NEC SL500 and QMaster- Received inbound calls for Client Services and enter corresponding comments into infringement management system - Liaise electronically using Outlook with internal and external stakeholders- Process payments from external stakeholders of offences for Clearway Infringements and Client Services- Developed and created procedures for processing Infringement Notices and spreadsheet for nominated driver entry- Created and modified documents using Microsoft Office, Excel, Outlook, Adobe, and SharePoint- Created and incorporated briefing note cover sheets into newly developed procedures i.e. nomination requests and re-issue infringement notices - Created a new starter pack/list for that has been implemented in September/October 2021 - Maintain and update electronic filing system i.e. share point folders and clearway infringements inbox.- Complete other duties as assigned Show less

  • Project Support Officer

    Jun 2022 - now

  • Administrative Officer

    May 2022 - Jun 2023