Kumaran Vijayan

Experience

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  DHL

  Mar 2005 - Jan 2007

  Customer Service Supervisor

  • Tracked and traced of outbound shipment and communication with carriers on shipment discrepancies.• Handled bookings and shipment loads from customer as well as facilitated and coordinated with the following stakeholders; trucking, operation, carrier management team, and security. • Advised flight details, alert destination by sending daily pre-alerts and communicate with customer on daily shipment arrival.

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  Citi

  Jan 2007 - Jan 2010

  Assistant Manager

  Relationship Support Unit• Reviewed customer credit facility, advice customer on their outstanding liability and follow up for new revision of credit line. • Reviewed customer relationship forms to ensure workability. • Acted as point of contact between operations and front office on creation, revision or amendment to Customer Relationship Form (CRF). • Reviewed SLA with branches, prepare analytical report, perform monthly billing exercise and remit the respective revenue to branches on monthly basis. • Handled monthly proofing for the department; balancing account and submission of reconciliation. • Reconciled sundry and suspense account on a monthly basis. • Prepared report for customer, branch, management and stakeholder. Open Account Unit• Handled Open Account document checking, booking, payments and correspondence and reporting.• Performed checking as per document checking requirements provided by open account customers. • Ensured open account documents meet the SLA and duly processed. • Involved in new projects regarding systems to ensure meet the customer expectations. Show less

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  Standard Chartered Bank

  Jan 2010 - May 2013

  Assistant Manager

  Global Messaging Centre• Managed resources of the units to ensure that objectives are met for both services and operations to develop resources through training and job rotations.• Handled message processing activities namely routing of message and creation message to various user department such as Trade, Cash and Securities. • Managed the team resources to optimize effectiveness and performance levels. • Implemented controls within the business units to meet all regulatory and internal requirements.• Maximized team productivity in an efficient and cost-effective manner. • Assisted unit head in managing the operations within the defined budget and ensure appropriate allocation of costs to user countries on the basis of actual usage or as otherwise agreed with the countries in conjunction. Trade Support Team• Ensured consistent delivery of quality service to customer through meeting and exceeding customers expectation guided by the SLA, efficiency, accuracy standards and process. • Managed the operational risk of the team to avoid operational/reputational losses and ensure awareness as well as full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and core of conduct imposed by the company. • Ensured that all the staff in the team continues to be equipped and developed with necessary knowledge and skill.• Assisted the senior manager in managing cost budget allocated to the team by ensuring optimum utilization of Full Time Equivalent (FTE). • Handled migration project from other country. • Ensured to maintain SLA, standard operating procedure (SOP), end user computing (EUC), roles and responsibility, capacity planning, succession plan, KPI, logical access, migration document, business continuity planning, business impact analysis, audit tracker and risk documentation for Trade Processing Center is implemented and advised all times. Show less

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  Commerz Global Service Solutions

  Jun 2013 - Jan 2023

  • Overall responsibility for all departments across all supports which includes Human Resources, Finance/Accounting, Organization Security, Business Management, Internal Platform Consolidation and Information Technology.• Lead and guide all department heads across support function with the aim to achieve a high quality as well as efficiency gains in a cost-efficient manner. • Accountable to meet the agreed Service Level Agreements (“SLA”) and compliance standards according to the rules and regulations. • Point of contact for all support management matters and worked closely with the respective Regional Heads in the branches to ensure proper handling of transferred services.• Key member in the local management team and performed six core functions as follow(s): o Optimizes resource utilization. o Manages projects and end to end efficiency initiatives. o Supports business initiatives. o Ensures strong communication across the branch. o Participates in business continuity planning. o Participates in new initiatives to support the business strategy. • Worked closely with the CEO to implement the strategic goals. Show less • Overall responsibility for all departments which includes testing, system support, process and analytical.• Created, analyzed and optimized trade finance processes in order to meet SLA - in line with internal and external regulations.• Developed and implemented training concepts about trade system application.• Supported implementation and initiatives carried out by the senior management and company as well as contributing ideas to process improvements and workflows.• Created and analyzed management reports based on agreed Key Performance Indicator (KPI) for the senior management and stakeholder comparing past, actual, future and target status.• Ensured staffs are equipped with sufficient needs, knowledge, skills and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.• Support of Trade Processing Center and foreign branch with regards to related Information technology systems and the underlying processes on a day-to-day basis.• Managed, governed and coordinated the operational delivery of agreed testing services to technology portfolios, programs and projects. Show less

  • Head of Support Management

    Sept 2019 - Jan 2023

  • Group Head of System Support

    Jun 2013 - Sept 2019
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  Bank Pembangunan Malaysia Berhad

  May 2023 - now

  Head of Credit Operations

  Plan, monitor, formulate strategy, direct and supervise loan/financing, disbursement, account management and reporting.