Ross Lomaha

Experience

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  SupportYourApp

  Apr 2018 - Sept 2021

  Customer Success Specialist

  - Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.- Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.- Help the CS team continue to build out best practices and playbooks to address key customerscenarios.

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  Bms Project Services LLC

  Oct 2021 - Jun 2022

  IT Support Specialist

  - Consulting with IT managers and other departments as required.- Providing IT assistance to staff and customers.- Training end-users on hardware functionality and software programs.- Resolving logged errors in a timely manner.- Monitoring hardware, software, and system performance metrics.- Updating computer software. as well as upgrading hardware and systems.- Maintaining databases and ensuring system security.- Documenting processes and performing diagnostic tests.- Keeping track of technological advancements and trends in IT support. Show less

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  UniFirst Corporation

  Apr 2023 - Jun 2024

  Sales Representative

  • Develop and execute territory business plans to define strategies and tactics for success • Identify and cultivate new business opportunities • Monitor existing clients for up sale opportunities • Develop business cases and ROI studies for clients and present them to C-Level executives • Ensure that annual sales quota is achieved individually and as a team• Maintain accurate records of all activities in CRM system