
Danielle DeBoe
Shift Lead

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About me
Customer Centric Operations and Product Manager | Results-Driven Leader | Master of Pivoting
Education

Pepperdine University
2014 - 2017Business Administration Business Administration and Management, General
Washington State University
2017 - 2019Viticulture Certificate Viticulture and Enology
Washington State University
2020 - 2021Enology Extension Program Viticulture and EnologyActivities and Societies: http://wine.wsu.edu/education/
Experience

Gobble
Jan 2013 - Dec 2013Shift LeadLed a team of four people each shift, taught new employees how to work the kitchen line and register, delivered best customer service, and maintained quick and timely service.

Madrona Ridge Residential LLC.
May 2014 - Jul 2014Leasing ConsultantManaged demographics of multiple apartment complexes in the Greater Seattle area, showed and leased apartments, sufficient in leasing computer software, and worked closely with Security Properties, Inc.

Tri Delta Sorority
Nov 2014 - Mar 2015Service Leadership
REX
Jan 2017 - Oct 2021Support the REX sales and marketing teams, including in-office tasks and work around the LA metropolitan area, assisting REX customers. Tasks include marketing tactic results tracking, reporting, phone support, data entry, and sign rider installation. Also have the opportunity to participate in marketing and sales meetings, lunches, as well as sales initiatives.Managed a team of 150+ part-time agent contractors nationwide.Drove the launch of REX in 13 new markets, including vendor acquisition and process development. Show less
Product Manager
Jan 2020 - Oct 2021Senior Product Operations Manager
Jan 2019 - Jan 2020Associate Manager, Customer Operations
Jan 2017 - Jan 2019

Rocky Pond Estate Winery
Sept 2021 - nowSenior Operations and Technology ManagerOversees the business efficiencies and tech stack at Rocky Pond. This includes, but not limited to, tasting room operations, inventory management, and controls, state and federal compliance, IT strategies, and facilities management. Making important policy and strategic decisions, developing andimplementing of operational policies and procedures, and review of the financial health ofthe company. I help promote a company culture that encourages integrity, positive results, excellence,an attitude of servitude, and sustainability. Show less

Lish
Oct 2024 - nowCustomer Success ManagerAs a Customer Success Manager at Lish Catering, I am dedicated to ensuring our clients experience seamless and exceptional service from start to finish. By building strong relationships, understanding client needs, and offering tailored solutions, I help businesses elevate their catering experiences. My focus is on driving satisfaction, retention, and long-term partnerships, all while supporting Lish's mission to deliver top-tier, personalized catering services.
Licenses & Certifications

Food Handlers License

WSET Level 2 Certification
WSET — Wine & Spirit Education TrustJun 2022
MAST Certification
Washington Hospitality Association Education FoundationJan 2021
Google Certifications - Data Analytics (Pending)
GoogleAug 2024
California Real Estate License
California Bureau of Real EstateJun 2017
Washington State Real Estate Broker
Washington State Department of LicensingApr 2021
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