David Oliveira, CFE

Experience

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  Harvard Business School

  Sept 2005 - Nov 2012

  Staff Assistant

   Front line customer service – answer questions, greet visitors, and direct callers Assist administration of Rewards and Recognition programs and major projects Assist in meeting and events planning – producing materials, scheduling and logistics.  Office Management – Filing, data entry, answering calls Well versed in MS Office and MS Outlook.

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  City Of Boston Police Dept

  May 2012 - Aug 2012

  BRIC Intern

   Answering phone calls Monitoring the main email account for day-to-day correspondence Collating information and putting together the daily bulletin that was sent out to all surrounding police departments Setting up and running the morning conference call between all districts of Boston, school police units, and the Suffolk county sheriff's department.  Assisting the department with general duties as well as minor help in the IT department.

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  Dorchester District Ct Prbtn

  Jan 2013 - May 2013

  Intern Probation Department

   Assist with checking in people with court cases Assist probation officers with directing persons on probation  Retrieve files, front desk customer service, translation services Update files for probation officer with court notes Conduct interviews with new intakes while they were in holding Monitor live court cases in the courtrooms while assisting the probation officers with last minute papers or other duties.

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  T-Mobile

  Jun 2014 - Oct 2014

  Store Operations Associate

   Maintain and organize all inventory that accommodates for more ten thousand customers a month  Ensure that all merchandising, displays and store appearance follow specific company guidelines Report directly to management with new ideas on merchandising that best fit our store and its specific clientele Assist in day to day operations in cooperation with management and a thirteen person team

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  Citizens Bank

  Oct 2014 - Aug 2015

  Universal Personal Banker

  • Deliver world class customer service• Maintain attention to logistics with balancing day to day operations and customer relations both new and existing customers. • Achieve sales and referral goals by developing a positive customer experience• Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success• Desire to maximize personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals• Actively participate in opportunities to expand knowledge, influencing and interpersonal skills Show less

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  Radius Bank

  Aug 2015 - Oct 2019

  • Fraud Investigator-FIU

    Apr 2017 - Oct 2019

  • Customer Service Advisor

    Aug 2015 - Apr 2017
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  Lift Incorporated

  Apr 2020 - Apr 2021

  Specialist
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  Customers Bank

  May 2021 - May 2022

  Fraud Investigator
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  PNC

  May 2022 - now

  AML Investigator