Marlon Custódio

Experience

• 

  LedWave US

  Jan 2011 - Jan 2013

  Technical Support and Junior LED Field Engineer

  Responsible for installing and maintaining the LED panels. Responsible for creating the Customer Support section, meeting the customer in person and remotely.Working in the field, performed the installation of LED panels. Training the customer in how to use your LED screen. Performing maintenance on LED panels, replacing LED's burned and defective components. Implementing Customer Support system, creating a way to meet the client remotely and also presentially.

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  Leyard Brasil & América Latina

  Jan 2014 - Mar 2016

  Responsible for managing the technical team ensure a perfect installation of LED panels, according to the standard of excellence of the company.Working directly with the customer to comply him in the perfect way, scheduling facilities and controlling all functions of installation technicians. Managing the day-to-day of your team members to optimize your time and make the company earn more. Meeting with clients to evaluate the installation of its technicians, making a feedback of how to improve on the field. Developing tools and flowcharts to facilitate the work of technicians in maintenance and facilities. Scheduling facilities and maintenance and taking care of all logistics to make sure that everything would happen as planned. Conducting weekly training with the technical and commercial team about the products marketed by the company. Work Order issued for use of the Operational Technical. Managing projects of customer LED panels. Exibir menos Responsible for installing the LED panels, following the standards set by the company and carry out the maintenance according to Work Orders.Working in the field, performed the installation of LED panels. Giving training to the customer learn to use your LED panel. Receiving training in China factory on new products and LED systems (Linsn, NOVA, DBSTAR, GLUX, Leyard). Performing maintenance on LED panels, LED's replacing burned and defective components. stand planning's for exhibitions of products at trade shows in Brazil. Setting up the panels with video processing and integrating systems already built by the customer. Exibir menos

  • Lead Field Engineer

    Jan 2015 - Mar 2016

  • Senior Field Engineer

    Jan 2014 - Jan 2015
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  Teleperformance

  Jul 2016 - Jan 2018

  Office 365 Support Engineer

  My main role as Office Support Engineer was provide a fantastic support experience to the customer, solving issues and helping the Installation and setup of Exchange Online features for the modern support of Office 365.As Support Engineer my role is to provide technical support to IT administrators making troubleshooting, managing, and resolving customer issues. Within the scope of supported scenarios I provide technical support to: Active Directory and Active Directory Federation Services (ADFS), Active Directory Synchronization (DirSync, ADSync and Azure AD Connect), Exchange Server (when in a Hybrid scenario) and Exchange Online, covering the mailbox migration (scenarios using the methods IMAP, Staged, Cutover and Hybrid), Outlook 2010/2013/2016, Windows Powershell, Office 365 users and domain management, Security and Compliance features (Information Rights Management, Mobile Device Managament, Data Loss Prevention, Auditing, Archiving and Encryption), DNS Management (MX, TXT, CNAME records), Autodiscover configuration and others.In Apr 2017 I had the opportunity to train two new Office 365 support team in Athens-Greece, helping to meet customer requirements.The training was develop by me following the standards of Teleperformance Office 365 Trainings. At the end 42 new agents are trained to support Office 365 issues, Mailbox migrations and troubleshooting in Exchange Online. Exibir menos

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  Microsoft

  Jan 2018 - now

  Assisting Microsoft's customers in developing and troubleshooting extensibility solutions for Microsoft Outlook and Microsoft Exchange Server such as Outlook macros and add-ins, Windows applications and services, Exchange Server transport agents and various VB Scripting and PowerShell scripts. Also supporting new technologies such as Microsoft Graph API, Office 365 Management API, Service Comm API, integration of SIEM solutions with Office 365, and REST APIs and WebHooks, using testing tools such as Postman and SoapUI. Working closely with the escalation engineers towards speeding up case resolution and meeting customer expectations, as well as providing the best solution possible. Exibir menos

  • Acting PTA for EMEA Windows Performance Team

    Jan 2023 - now

  • Technical Advisor

    Jan 2022 - Jan 2023

  • Developer Messaging Support Engineer

    Jan 2018 - Jan 2022
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  Extratime

  Jan 2021 - now

  • Head of Operations

    Mar 2023 - now

  • Field Operational Engineer

    Jan 2021 - Jan 2023