Touseef Bajwa

Experience

• 

  Chimp Solutions

  Nov 2017 - Dec 2018

  Front-End Developer
• 

  Alchemative

  Jan 2019 - Jun 2022

  • Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in online store.• Suggesting promotional offers and checking to see that if these are uploaded precisely.• Analyzing traffic to insure website maintenance and the effectiveness of marketing strategies.• Examining sales-related metrics to inform restocks and inventory discussion with Supply Chain.• Reporting on the utility of existing and novel strategies.• Upsell, expansion and upgrades products. It is also the best way to increase the lifetime value (LTV) value of customer.• Strive to improve the customer experience with the goal of retaining customers, reducing churn, and increasing customer loyalty.• Reviewing the security of all platforms specially checkout pages and payment procedures.• Coordination with vendors to decide the onboarding processes and create flows.• Always remains updated regarding e-commerce platforms, technologies and the market trends.• Create automations in orders, products and other processes.• Leading all the operational aspects (orders, couriers, products, integrations etc)• Monitor courier operations (deliveries, cancelation, returns etc) • Reports management (orders, inventory, sales, customers, zendesk, etc)• Leading Customer Support department (social media, Zendesk etc)• Run and monitor the marketing tools (mailchimp, pushowl, SMS etc)• Create custom analytics reports to analyze customers behavior, review the results and derive the future strategies• Directing the activities of software developers, and graphic designers to ensure careful adherence to predetermined strategies.• Dedicatedly involved in project management and quality assurance teams to make sure everything is going to live perfectly. Show less • Develop and implement E-commerce strategy in order to improve website performance. • Coordination with banks and logistics companies to ensure compliance. • Work with developers to improve website speed and digital presence • Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition • Re-Platforming website to new CMS, making website mobile capable. • Research market in order to discover new trends and technologies in order to improve website performance • Develop content calendar and oversee website uploads and landing pages development • Report on performance • Handling all the operational aspect of the brands (launches, sales, promotions etc)• Quality assurance of the newly developed features on the existing site and to comply with the complete cycle of moving it to the production.• Reports management (orders, inventory, sales, customers, zendesk, etc)• Orders management (fulfillment, dispatch, return, etc)• Customer Support (social media, Zendesk etc) Show less

  • Regional Manager

    Jan 2022 - Jun 2022

  • Customer Success Manager

    Apr 2021 - Jan 2022

  • Lead e-Commerce

    Jan 2019 - Apr 2021
• 

  Epinovus by Alchemative

  Jun 2022 - Aug 2023

  • Co-Founder & Director

    Jan 2023 - Aug 2023

  • Director Customer Experience

    Aug 2022 - Jan 2023

  • Regional Manager

    Jun 2022 - Aug 2022
• 

  Alchemative

  Aug 2023 - Jan 2024

  Vice President
• 

  Arfa Karim Foundation

  Jan 2024 - now

  Brand Ambassador
• 

  Technogroves

  Jul 2024 - now

  Founder & CEO