Sunoj Baskaran

Experience

• 

  Standard Chartered

  Jun 2005 - Jun 2006

  Officer

  Banking and Financial Service Operation for Stand Chart Bank.

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  RR Donnelley

  Jun 2006 - May 2007

  Associate

  Banking and Financial Service Operation team for Bank of Ireland

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  Wipro

  May 2007 - May 2012

  Project Engineer

  Service Delivery for BT:Tracking the order and delivered to the customer with in the SLA period. Authorization for approving the Special Bid based on supplier’s Cost & Delivery time. Authorization to select the supplier (Access) based on the existing quote reference. Schedule the Test and Turn up with customer and technical team, Ensures the customer got the service delivered on time. Handling Escalation mail box , responding with TAT Order progressing E2E and Service Assurance call handling(twice in week)·Handling stage wise report. & sending order report to senior manager(UK)· Handling customer escalation calls to get the issue resolved. Chasing the respective team to get the order closed on time.Giving Training to new joiners.Handling special customer like VISA, Rols Royce. Etc... Sending handover document to PM after closing of each order.Interacting with end customer for scheduling the Service Delivery and confirming the customer satisfaction. Show less

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  Thomson Reuters

  May 2012 - Oct 2018

  Venue Connectivity Delivery Manager which is part of Financial & Risk. F & R is the largest of Thomson Reuters business units. Our mission is to connect the global financial community. We distribute approximately 750,000,000 price updates every second in the financial markets, and support up to $200 billion of foreign exchange trading on our Dealing and Matching network. We also supply the world’s banks with 60 regulatory updates every day from over 340 regulatory authorities. Venue Connectivity is the wide area network service that provides the transport layer between Market Data Sources - Stock and Financial Exchanges, Brokers and News Bureaus - and Thomson Reuters facilities where Thomson Reuters ingest systems are located. These ingest systems subscribe to and process the Market Data sources raw data for Thomson Reuters products.Venue Connectivity is critical to the success of the entire Thomson Reuters product range. Global coverage, data quality and speed are vital product characteristics strongly defined by Venue Connectivity services.Complex Network Infrastructure build project handled in 2017-18Saudi Stock Exchange -Dubai CPOPsMoscow Stock Exchange - Moscow CPOPsBursa Malaysia - Singapore CPOPsEMEA Feeds - Frankfurt CPOPsUK Feeds - London CPOPsBombay Stock Exchange - Mumbai CPOPsCairo SE - London CPOPs Show less

  • Infrastructure Delivery Manager

    Oct 2016 - Oct 2018

  • Senior Network Project Analyst

    May 2012 - Oct 2016
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  LSEG Data & Analytics

  Oct 2018 - Sept 2020

  Infrastructure Delivery Manager

  Infrastructure Project Manger for Networking build operations for Refinitiv (Formerly known as Thomson Reuters)

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  Tata Consultancy Services

  Sept 2020 - now

  Project Manager

  Network, Data Center Infrastructure Build