Angela Stauch

Experience

• 

  Volcafe Ltd.

  Aug 1997 - Sept 2002

  International Logistics Coordinator

  Administrative and logistical handling of coffee shipments across the world

• 

  Maersk Line

  Nov 2005 - Jun 2011

  Leadership of 2 customer service teams consisting of 11 direct reports. Focus on process excellence and elimination of waste by means of Lean and Six Sigma methodology. In this position I have gathered relevant project management experience, specifically in the area of off-shoring of tasks to our service center in India. I was also part of the management team of Maersk Switzerland GmbH. • Handling customer bookings (Export, Crosstrade)• Monitor and supervise ongoing shipments until final delivery• Documentation, Invoicing• Exception Handling• Subject Matter Expert for the order handling system and local Claims Specialist.

  • Customer Service Manager

    Aug 2008 - Jun 2011

  • Customer Service Agent

    Nov 2005 - Jul 2008
• 

  Seago Line

  Jul 2011 - Apr 2015

  In charge of pricing strategy, go-to market approach, gathering of market intelligence.• Strategy Development: drive and execute the commercial strategy including sales performance management.• Budget: establish, monitor and drive cost and sales budget for the business unit• Stakeholder Management: acting as facilitator between the local sales team and HQ as well as steering the sales team in their activities.• Responsible to ensure the optimal cargo mix on board of our vessels (uptake management)• Member of the management team Show less Seago Line is the second largest container line on the Intra-European trade. I was responsible for leading a team of 8 customer service specialists and a virtual team in our backoffice in Mumbai who were jointly responsible to deliver a consistent, high level customer experience for the Dutch and Swiss market. I was part of the start-up when Seago Line was founded and responsible to build up the customer service department in Rotterdam. I managed the transition of our IT infrastructure consisting of 300+ applications for the Dutch cluster and was at the core of defining and driving the customer service strategy for Seago Line together with my counterparts in other clusters and HQ. Show less

  • Trade and Marketing Manager

    Apr 2014 - Apr 2015

  • Manager Customer Service & Sales Support

    Jul 2011 - Mar 2014
• 

  Sabbatical

  May 2015 - Sept 2015

  World Traveller

  travelling and relocation from the Netherlands to Switzerland

• 

  Rieter

  Oct 2015 - Nov 2018

  Global Process Owner Logistics

  Process ownership of all logistics execution processes of Rieter globally. Process design and driver for process changes in the field of distribution (outbound) as well as inbound logistics for RMS globally.• Controlling: Increase of global transparency in terms of costs, times, resource utilisation. Logistics cost analysis, forecasting, modelling.• Project Management: lead and implement logistics projects • Procurement: Selection & management of external partners (transportation, warehousing etc.) for a freight spend of CHF 18 Mio.• Mid-/long-term capacity and capability planning of Rieter's distribution network• Advisory in market access planning with consideration of taxes, duties, pricing, market access, legal aspects and customer requirements Show less

• 

  Barry Callebaut Group

  Dec 2018 - now

  The purpose of this function is to lead and oversee all aspects of ocean logistics and customer care logistics to ensure efficient and effective operations. In this role I am responsible for:- Develop and execute comprehensive strategies for end-to-end ocean logistics management, including vendor selection & negotiation(together with sourcing teams), and performance management, while ensuring compliance with regulatory requirements and optimizing logistics execution.- Collaborate with cross-functional teams to develop and implement innovative solutions that leverage different operating models for ocean logistics to meet evolving customer needs and market demands- Own and manage the International Logistics budget & spend (60M CHF)- Lead and drive strategic transformation initiatives to optimize global ocean fulfillment operations, with a focus on integrating various operating models for ocean logistics, encompassing both logistics execution and customer care aspects.- Establish and maintain strategic partnerships with ocean freight carriers, logistics service providers, and technology vendors - Provide leadership and guidance to a team of 25 professionals, fostering a culture of excellence, innovation, and continuous learning- Oversee the implementation of advanced technologies and systems to improve operational efficiency, visibility, and control in ocean freight operations- Drive continuous improvement efforts to streamline processes, improve service, reduce costs, and enhance overall performance across all aspects of ocean fulfillment- Develop and implement robust risk management strategies to mitigate potential disruptions and ensure the continuity of ocean logistics operations Show less Directing the global supply chain activities for cocoa products from origin countries to final destinations with annual turnover of $900M and shipping volume of 20'000 TEU. Leading and managing the local supply chain team. Responsibilities include: - cross-trade shipping and logistics- documentation execution- process improvement and project management- monthly budget reviews- management of stock levels and inventories in warehouses and afloat- negotiations with 2PL and 3PL providers- develop and maintain KPI's Show less

  • Head of Global Ocean Fulfilment

    Jul 2024 - now

  • Senior Manager Logistics Global Cocoa

    Aug 2020 - Jan 2025

  • Manager Supply Chain Origin

    Dec 2018 - Aug 2020