Zafeer Farrukh

Experience

• 

  State Life Insurance Corporation of Pakistan

  Nov 2013 - Oct 2016

  SO
• 

  Ericsson

  Dec 2013 - Dec 2020

  Worked as 1st level Transmission Engineer for Ericsson on WARID Telecom 2G and 4G LTE project in Pakistan. Responsible for monitoring and troubleshooting of overall transmission network using transmission tools as SOM & SOEM (Ericsson), Tellabs 8100/6300 DXX INM, Marconi OMS, New-NMS (NERA), Optix iManager T2000/U2000 (Huawei), PNMS (NEC) & CISCO WhatsUp Gold/CTC/Prime NMS.Responsible for creating Different Network performance reports.Generates TT & WO to Field Maintenance and other relevant Teams using OneTM & OneFM Show less

  • 2nd level Transmission Engineer

    Jan 2020 - Dec 2020

  • Service Engineer

    Dec 2013 - Dec 2019
• 

  Myson Engineering Systems

  Mar 2021 - Jul 2021

  NOC Manager

  Worked as a NOC Manager for Myson on Telenor South project in Pakistan.• Schedule and facilitate open communications between network operations center, field operations team • Manage monitoring environments by maintaining correct thresholds, implement and new checks and procedures to improve production systems visibility and stability• Maintain NOC knowledgebase, procedures and documentation• Lead RCA investigation and service interruption documentation• Define and execute effective work processes supporting rapid response, decision making and resolution• Identify and eliminate recurring incidents by identifying the root cause of incidents and implement necessary adjustments/changes• People Management, coaching, performance management and development – driving the growth of the staff so that necessary standards are met and maintained• Work with project managers and other managers to achieve company deadlines• Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team• Manage day to day operations including: ticketing, incident management, scheduling and time management Show less

• 

  Wateen Telecom Limited

  Mar 2023 - now

  2nd Level Transmission Engineer