Vatan Sahay

Experience

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  ICICI Bank

  Nov 2020 - now

  Unit Manager

  1)Led a team of 16 members targeting sales and services for HNI and wealthsegments.2)Managed unit with a book size of 2500 Cr.3)Executed new customer acquisition via family banking and attachments.4)Ensured team members adhered to compliance standards.5)Provided knowledge upgrades on various bank products to newly hired staff.6)Enhanced TRV and customer portfolio.7)Managed and motivated employees to be productive and engaged in work.8)Enhanced customer satisfaction by resolving disputes promptly, maintainingopen lines of communication, and ensuring high-quality service delivery.9)Maximized performance by monitoring daily activities and mentoring teammembers.10)Achieved departmental goals by developing and executing strategic plans andperformance metrics.11)Directed operations for essential banking products including assets, liabilities, and TPP. Voir moins